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woodforest national bank resume example with 5 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Skills
  • Merchandising understanding
  • Asset Management Performance
  • Strategic Sourcing
  • Customer service support
  • Relationship development
  • Team management
Work History
Woodforest National Bank, 05/2019 to Current
Regal Cinemas CorporationGuam, GU,
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
License Broker , 01/2017 to Current
Circle K Stores, Inc.Catalina, AZ,
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Accurately handled cash, card and check transactions to balance computerized register.
  • Greeted and offered sales assistance to every customer upon entry into store.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Assisted customers by answering questions and fulfilling requests.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Calculated quotes and educated potential clients on insurance options.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Strategized with clients to create customized insurance policy packages while informing clients of investment opportunities to protect assets.
Assistant Manager , 06/2018 to 06/2019
JCPenneyCity, STATE,
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored employee performance and developed improvement plans.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Assistant Manager, 09/2016 to 01/2017
Walmart Super CenterCity, STATE,
  • Trained team members in successful strategies to meet operational and sales targets.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Diploma : , Expected in to Grandbury High School - Texas,
GPA:

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Resume Overview

School Attended

  • Grandbury High School

Job Titles Held:

  • Woodforest National Bank
  • License Broker
  • Assistant Manager
  • Assistant Manager

Degrees

  • Diploma

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