Effective Date: April 8, 2016
1. Scope and Consent
2. Information We Collect
a) Registration, Product and Account Information: You can browse the Site without telling us who you are or revealing any personal information (i.e., name, email address, phone number, mobile telephone number, credit card information or physical contact information) about yourself. If you register for an account with us, post a resume, create an email account using our platform, or use some of our products and services (e.g., Site e-mail account(s), Resume Builder, Resume-Check, Resume Guide, Cover Letter Builder, Cover Letter Tips, My Perfect Resume, Resume Review, Resume Writing, Resume Services, Search Jobs) you choose to give us your personal information and are not anonymous to us. When you register an account or use certain of our products and services, create a profile, create a resume, search for or purchase products, create an email account on our Site, or otherwise engage with our Site, you may provide certain personal information (e.g., username and e-mail address). You may also provide payment information (e.g., credit or debit card information, name and billing address) to purchase products and services. Personal information is only associated with your account/profile when you sign in as a registered user.
b) Information to respond to your requests: You may give us your personal information so we can respond to your questions and requests as well as send you newsletters and other communications you request. Details of how you can opt-out of receiving any communications from us are detailed in the section headed Accessing, Reviewing, and Changing Your Personal Information
c) Social Media Information: We may offer sign-on services that allow you to use third-party login credentials to access the Site. We also may offer services that allow you to share information with third-party social media websites such as Facebook, Google Plus, Twitter, and others.
When you link your account or engage with our Site through third-party social media sites, you understand that you may be allowing us to have ongoing access to certain information stored on those social media sites (e.g. your social networking credentials, your public profile, friend list, people you follow or who follow you, pictures, your e-mail address, birthday, work history, education history, interests, current city, religious and political views, website, personal description, and likes, and your friends’ birthdays, education histories, personal descriptions and likes).
We may also receive other information (e.g., content viewed and information about the advertisements within the content you have been shown or may have clicked on, etc.) from your interaction with our Site. You agree that we may share your video viewing with or obtain information about your video viewing from, analytics providers and advertising partners and third-party partners and social media sites for two years or until you withdraw your consent.
d) Information From Other Sources: The information we collect may be combined with information from outside public records (e.g., demographic information, navigation information, additional contact information) that we have acquired in accordance with the law.
e) Mobile Information: With your consent we may collect additional information from you if you access our Site through a mobile device (e.g. your unique device identifier, device’s operating system, mobile carrier, location or GPS/geo-location, mobile number, your text messages, e-mails or e-mail address, user name, contacts/address book, financial or payment information, web browsing history, photos, your phone’s name, passwords, political interests, sexual orientation, racial or ethnic origin, religious and philosophical beliefs, trade union membership.
f) Technical Usage Information: When you visit our Site, we collect usage information sent to us by your computer, mobile, or other access device that tells us how you are using the Site including video-viewing, site views, key stroke data, mouse movement, scrolling, clicks, and typing ("usage information"). We use tracking technologies (including cookies, flash cookies, unique device identifiers, web beacons/GIFs, embedded scripts, e-tags/cache browsers, cross-device tracking) to collect usage information. We may use tracking technologies for a variety of purposes, including:
Operationally-Necessary. We may use tracking technologies required for system administration, to prevent fraudulent activity, improve security or allow you to make use of shopping cart functionality. We are not required to obtain your consent to tracking technologies that are operationally necessary.
Functionality-Related. We may use tracking technologies to tell us, for example, whether you have visited the Site before or if you are a new visitor and to help us identify the features in which you may have the greatest interest.
Targeting-Related. We may use tracking technologies to deliver content, including ads, relevant to your interests on our online service and third-party sites based on how you interact with our advertisements or content as well as track the content you access (including video viewing). Further information on this, and your opt-out choices, is below.
We may also collect password information from you when you log in, as well as computer and/or connection information. During some visits we may use software tools to measure and collect session information, including page response times, download errors, time spent on certain pages and page interaction information.
3. Uses, Retention and Storage
a) Operate Our Site and Provide You With Our Services: We use the personal information we collect including e-mail account you might create on our platform using Provider mail to (i) respond to your questions and requests; (ii) provide customer service (e.g., to fulfill product and service orders made by you, give you information about your account to resolve disputes, problems with your account/profile or the Site, administer a contest, sweepstakes or promotion, or to provide information to third parties at your request such as potential employers, job matching services or third party websites, or other career related services); (iii) personalize your experience by providing content on the Site, including targeted advertising or job-related advertising, that we believe may be of most interest to you; (iv) improve the Site; (and (v) provide you with a safe, efficient, and customized experience.
b) Analyze and Aggregate Non-Personal Information: We use aggregate information about our users and non-personal information to analyze Site and user behavior and prepare aggregated reports.
d) Communicate With You and Third Parties at Your Request: We use your information to contact you to maintain the Site, your account, or to comply with your stated communication preferences, or to provide other products or services requested by you, as described at the time when we collect the information from you, or to contact you for other purposes authorized by law. If you have chosen to participate in some of our career building Services, the information you share with us may be provided to third parties such as (i) resume editors, (ii) employers or recruiters who might contact you about career opportunities, (iii) employers seeking candidates and/or (iii) other career service providers.
We retain personal information for as long as it is necessary to fulfill the purpose(s) for which it was collected, our business purposes and/or to comply with the applicable laws, and your consent to such purpose(s) remains valid after termination of our relationship with you. You consent to our retention of your video viewing tracking data for as long as permissible under applicable law – up to one year after you close your account or otherwise withdraw consent for video tracking.
Information we collect may be shared with:
a) The Provider Corporate Family and Other Third Parties: We may share the information we collect about you with the Provider corporate family (our affiliates as well as with third party suppliers. The information may be disclosed (i) to provide joint content and our products and services (e.g., registration, transactions, employment or education opportunities, analytics and customer support); (ii) to help detect and prevent potentially illegal acts, violations of our policies, fraud and/or data security breaches; and (iii) to guide decisions about our Provider or third party’s products, sites, applications, services, tools, and communications. Members of our corporate family will use this information to send you marketing communications and you will have the opportunity to opt-out in e-mail communications.
b) Service Providers and Other Third Parties: We may disclose your information to service providers under contract who help with our business operations (such as, but not limited to, fraud investigations, bill collection, payment processing, and site analytics and operations). With your authorization, we may also share your information with potential employers, career/job-posting websites.
c) Other Entities with your Consent: We may share your personal information with third parties to whom you explicitly ask us to send your information (such as resume editors, employers, recruiters or job posting third party websites or others about whom you are otherwise explicitly notified and consent to when using a specific service). On the Site, you may have opportunities to express interest in or register for other products and services. If you do, we will provide information about you to those third parties, or parties working on their behalf, to implement your request.
d) Legal and Law Enforcement: Law enforcement, governmental agencies, or authorized third parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity that may expose us, you, or any other Provider user to legal liability. In such events, we will only disclose information relevant and necessary to the investigation or inquiry, such as name, city, state, ZIP code, telephone number, e-mail address, user ID history, IP address, fraud complaints, and anything else we may deem relevant to the investigation.
g) Companies In The Mobile App Industry: If you access the Site through a mobile device or app, we may also share your information with Carriers, operating systems and platforms.
5. Your Choices
a) Opting Out of Promotional Messages: You may choose not to receive our promotional communications by clicking the "My Account" tab and clicking the "My Settings" and "Preferences" tabs. You may also click the unsubscribe link in the footer of any e-mail or newsletter you receive. You may also e-mail us at firstname.lastname@example.org.
b) Update/Delete or Change Your Resume or Cover Letter: To change or delete your resumes or cover letters, login to your Provider account and click "Resume" and "Cover Letter" tabs and select edit or delete.
c) Site Privacy Settings: Information that you disclose while participating on the Site may be public and subject to redistribution by us and any third-party that reviews your profile or information that you post. You may change preferences for other Provider services as set forth in section 8 or by contacting us as set forth in Section 15. Please be aware that Provider is not responsible for the uses, disclosures or copies of your public postings on or through the Site that you make public and that are downloaded by third parties.
d) Administrative Messages Cannot Be Turned Off: As Provider provides an on-line service you may not opt-out of administrative e-mails (for example e-mails about your transactions or policy changes) for your registered account.
e) Deactivation or Deletion of Your User Content/Account: You may request that we deactivate your account by logging into your account and clicking the "My Settings" and "Overview" tab. You may also e-mail us at email@example.com. When you request that your account be deactivated your personal information, including your resume and profiles will no longer be available to you or visible to users from Provider Applications but if any of your personal information including your personal information, was previously accessed by others using Provider Applications, we are unable to delete the information from their systems. When you deactivate your personal information on Provider Applications we will retain logs and non-personally identifiable information about you along with an archival copy of your information, which is not accessible by you or third parties on Provider Applications but which might be used by us for recordkeeping and internal purposes, including enforcing this Policy and demographic, reporting and research purposes.
f) Timing and Third Parties: We will endeavor to comply with your requests as soon as reasonably possible but please note that changes requested of us may not be effective immediately. Unless required by law, we are not responsible for informing third parties (including without limitation our third party service providers, potential employers, job-posting sites you authorize us to contact on your behalf, or strategic or marketing partners) with whom we have already shared your information of any changes requested pursuant to this section, or for removing information from or causing information to be removed from the databases or records of such entities.
6. Information You Share on the Site.
a) Other services: If you use the Site, Provider may create a universal application derived from the information you provide on the Site that will be visible to potential employers who have immediate needs for prospects as well as visitors to the Site. Therefore, your Site Profile may be publically viewable. You may elect to have your Profile restricted to registered users only by following the instructions on the Site for that particular setting. You agree that employers and Provider will use the contact information you have provided to contact you by e-mail and/or SMS text and you understand that this consent is not a condition to having access to the Site or Provider services. Message and data rates may apply.
7. Tracking Technologies (Cookies)
When you visit the Site, we and our business partners may use tracking technologies to enhance your online experience or customize our offerings.
A few additional important things you should know about our use of tracking technologies (cookies):
We may offer certain features that are available only through the use of tracking technologies.
We use both session and persistent tracking technologies. Tracking technologies (e.g., cookies) can either be persistent (i.e., they remain on your computer until you delete them) or temporary (i.e., they last only until you close your browser). You are always free to decline tracking technologies if your browser permits, although doing so may interfere with your use of the Site. Refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling tracking technologies such as cookies.
We encode and protect the tracking technologies that Provider sets, so that only we can interpret the information stored in them
You may encounter tracking technologies/cookies from our third party service providers, that we have allowed on our Site that assist us with various aspects of our Site operations and services, such as Google Analytics.
You also may encounter tracking technologies from third parties on certain pages of the websites that we do not control and have not authorized. (For example, if you view a web page created by another user, there may be a cookie placed by that web page).
We may target and track the videos you view on the Site. You consent to our tracking of your video viewing through the Site or third party social media for up to two years or as permitted by applicable law.
8. Accessing, Reviewing, and Changing Your Personal Information
We will endeavor to comply with your requests as soon as reasonably possible but please note that changes requested of us may not be effective immediately. Unless required by law, we are not responsible for informing third parties (including without limitation our third party service providers, potential employers, job-posting sites you authorize us to contact on your behalf, or strategic or marketing partners) with whom we have already shared your information of any changes requested pursuant to this section, or for removing information from or causing information to be removed from the databases or records of such entities.
9. Notice to California Residents
a) California Civil Code Section 1798.83, known as the "Shine The Light" law, permits our customers who are California residents to request and obtain from us a list of what personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge. To make such a request, please contact us at firstname.lastname@example.org. For all requests, you must put the statement "Your California Privacy Rights" in the body of your request, as well as your name, street address, city, state, and zip code. In the body of your request, please provide enough information for us to determine if this applies to you. You need to attest to the fact that you are a California resident and provide a current California address for our response. Please note that we will not accept requests via the telephone, mail, or by facsimile, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information.
b) California Business & Professions Code Section 22575 (b) provides that California residents are entitled to know how Provider responds to "Do Not Track" browser settings. Provider does not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been adopted. We continue to review new technologies and may adopt a standard once one is universally accepted.
10. Third Parties
Our Site may contain links to other third party websites and Provider may provide products and services that share information with third party sites for your job search. We are not responsible for the privacy practices or the content of these third party sites so it is important to familiarize yourself with their privacy policies before providing your personal information.
We maintain technical, physical, and administrative security measures to protect the security of your personal information against loss, misuse, unauthorized access, disclosure, copying, use or alteration. Some of the safeguards we use are firewalls, data encryption, physical access controls to our data centers and information access authorization controls. It is your responsibility to make sure that your personal information is accurate.
12. Children's Privacy
The Site is a general audience site and it is not intended for children under the age of 13. We do not knowingly collect personal information via our websites, applications, services, or tools from users in this age group.
If you are a minor and want to remove the information you posted to the Site, please contact us via the email or mailing address listed in Section 15 below. Removal of the information you posted does not ensure its complete or comprehensive removal.
13. Storage and International Transfer
14. Notification Regarding Updates.
15. Contact Us
If your questions are not answered online, you may e-mail us at email@example.com, or write to us at Auxiliant sarl, 1A, rue Thomas Edison, L-445 Strassen, Luxembourg, or using the contact us form on the Site.