Contact Us

Where do I find the login button?

You will find the login button in the top row of links on https://www.livecareer.com/, in between the “Contact Us” link and the search bar.

Why can’t I log in?

Sometimes a glitch occurs that makes it difficult to log in. Try any of the following:

Clear your browser’s cache.

• On Google Chrome:
  • Click the three vertical dots at the top right under the tabs.
  • Click “More Tools,” then click “Clear Browsing Data.”
  • At the top of the window, choose a time range. To delete everything, select “All Time.”
  • Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  • Click “Clear data.”
• On Apple Safari:
  • The easiest way to clear your cache is to press the Command, Option and letter “E” keys on your keyboard simultaneously.
  • Another way to clear your cache on Safari is to click the “Safari” tab at the top right of your screen and choose “Preferences” from the dropdown menu.
  • Choose “Advanced.”
  • At the bottom of that window, check “Show “Develop in menu bar,” then go to the menu bar and click “Develop,” then “Empty cache.”
• On Microsoft Windows:
  • Press the Control, Shift and Delete keys on your keyboard at the same time.
  • Select “All time” under the “Time range” dropdown menu, select “Cache” or “Cached images and files,” and then click “Clear data.”

Refresh the page.

Try to access your account from a private browser window or “Incognito” on Chrome.

If none of the above steps works, then reach out to one of our customer service representatives. They’re here to help!

How do I reset or recover my password?

Need a new password? Don’t worry! We can reset it for you here.

The password reset is looping and redirecting me to the reset password over and over. Can you help me?

Try any of the following:

• Refresh your page
• In Google Chrome, open a new tab or browser window.
• Clear your Google Chrome cache:
  • Click the three vertical dots at the top right under the tabs.
  • Click “More Tools,” then click “Clear Browsing Data.”
  • At the top of the window, choose a time range. To delete everything, select “All Time.”
  • Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  • Click “Clear data.”
  • Try again to download your document.
• Delete your Google Chrome browser history:
  • Click the three vertical dots at the top right under the tabs and then click “History.”
  • Click “History” again in the drop-down menu.
  • On the far left of the page, click “Clear Browsing Data.”
  • Under “Time range” in the small pop-up window, click “All time.”
• Once done, please go back to LiveCareer and log in to your account. If the issue continues, then contact us.

I need to make several versions of my resume/CV for different jobs, and the site won’t allow me to.

Google Chrome is our most compatible browser. Please use it to log in to your account if you haven’t already and try again.

Delete your cache:

• On Google Chrome:
  • Click the three vertical dots at the top right under the tabs.
  • Click “More Tools,” then click “Clear Browsing Data.”
  • At the top of the window, choose a time range. To delete everything, select “All Time.”
  • Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  • Click “Clear data.”
• On Apple Safari:
  • Press the Command, Option and letter “E” keys on your keyboard simultaneously.
  • Another way to clear your cache on Safari is to click the “Safari” tab at the top right of your screen and choose “Preferences” from the dropdown menu.
  • Choose “Advanced.”
  • At the bottom of that window, check “Show Develop in menu bar,” then go to the menu bar and click “Develop,” then “Empty caches.”
• On Microsoft Windows:
  • Press the Ctrl, Shift and Del/Delete keys on your keyboard at the same time.
  • Select “All time” under the “Time range” dropdown menu, select “Cache” or “Cached images and files,” and then click “Clear data.”

After you clear your cache, close your browser and reopen it. If you are still unable to make several versions of your resume, reach out to us for help.

Why can’t the recruiter/hiring manager open the email I sent with my resume?

Check with the recruiter to be sure you downloaded the resume file in the proper format.

• If not, then using Google Chrome, download your resume and save it. Note: Check the job description to see if the employer requests a specific file type (doc, .docx, PDF, ODT, RTF or TXT.) and if so, then save your file in that format. If not, then save it as a PDF or .doc.
• Attach your saved file to an email message and send it to yourself to test it.
• If that works, then employers should be able to open the document when attached to an email.
• If the problem continues, then contact us.