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Wholesale Financial Collections/Claims Analyst Resume Example

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WHOLESALE FINANCIAL COLLECTIONS/CLAIMS ANALYST
Summary
Advanced technical knowledge, includes Oracle, Markview, EDS, PeopleSoft, and Viper. Quality-focused professional with over 20 plus years processing invoices, managing vendors and auditing expense reports and an accomplished Accounts Payable/Claims Analyst with a high degree of professionalism and strong problem Resolution capabilities. Accomplishments include but are limited to maintaining 100% accuracy in processing invoices. I am a motivated IT Network Billing Analyst, skilled in gathering costs center estimations, etc. I am always willing to go the extra mile to deliver a quality product in a timely manner and within budget. I am also experienced in Call Center Operations, such as Credit Card Collections, Telecom Collections, Voice/Data Vendor Services Collections Operations, B2B Local/Long Distance, consumer and commercial collections. Experienced work at remote operations. Performed hard skip utilizing all 3 major credit bureaus, as well as Dunn & Bradstreet, amongst other skip sites. Proven experienced analyst claims, and collector hailed from Metris, LDDS/WorldCom, MCI Technologies, and M.A.R.S Inc,and IBM/WILLIAMS Companies, to name a few. I have experience in 1st and 3rd party consumer and commercial collections. 20yrs experience with utilizing and executing FDCPA rules and regulations as well as abiding by the strict guidelines set forth by SOX (Sarbanes Oxley). I've been a certified collector, in the states of Illinois, Connecticut, and Minnesota, through United Recovery Systems, I'm familiar with Oracle financials, MS Access, Markview, Viper, and RMS, EDI, and Legacy, accounting/collections programs.
Experience
11/2015 to Current
Wholesale Financial Collections/Claims AnalystGS Services/Verizon Communications － Tulsa, OK
  • Compiles Aging/SOA reports using Quantus,/ RMS, Captures Circuit Invoices using ACG WEB (CABS).
  • Reviews Circuit Deactivation/Activations using Accord, CLR, (Circuit Layout Resource).
  • Performs Balance Transfers using E-transfer/Payment Hub for both WFS/CARMS/CABS transfers.
  • Compiles PDF aging reports using ARCC(Accounts Receivables Customer Collection).
  • Utilizes IGO Intelligence Global Tool for contract and A&A (Assignment & Assumption) Acquisitions.
  • Performs soft email/phone collections to both international and nationwide B2B customers.
  • Invoice capture using IFINALS, BAR NATIONALS, ACCORD, and DATASHARE.
  • VERA, ExpressWeb, and RMS.
  • Purchase Order research using CABS programs.
  • Performs payment and Invoice research using the CARMS program.
  • Compiles W-9's using the TDDB Database (Tax Decision Database System).
  • Processes disputed TAX, and LPC, claims for VZT customers utilizing TDDB, IGO, ExpressWeb, CABS, CARMS, BARS National, and ACG Web, as well as DATASHARE, and IFINALS, and RMS, and Quantus, Wholesale Bill Viewer, Payment Investigations Tool, Consumer Collector.
04/2015 to 09/2015
UNITED RECOVERY SYSTEMS － Tulsa, OK
  • Ensured vendor's invoices billed accurately.
  • Processed invoices in a timely manner to ensure service continuity and to prevent service disruptions/delays.
  • Opened purchase requisitions based on specific requirements/inputs from management/personnel, and contacted vendors regarding billing address changes.
  • Maintained accurate inventory of US Bank invoices, services, and assets in the appropriate database.
  • Processed many requests to extend credit for various military credits outside of standard military policies and procedures.
  • Processed an average of 1100 invoices per day for a large-scale organization.
  • Followed strict FDCPA regulations.
  • Established payment plans to ensure customers' ability to pay.
  • Extensive experience accounts coordinator business to business shared services as well as wholesale.
  • Performed email/acd dialer collections, Mail.
  • Extracted collection dun letters, credit bureaus from multiple credit reporting agencies to perform hard skip locating.
02/2011 to 06/2014
Commercial Collection CounselorCFSII － Tulsa, OK
  • Performed accounts receivables, processed checks, and performed payment posting, for shared services.
  • Compiled month end closing reports, bank deposits, and coded invoices for proper vendor allocation of payments and made collection calls,.
  • Analyzed, Reviewed files, reports and credit bureau documents of customers to ensure they meet deposit requirements.
  • Applied company's credit and collection policies, practices and procedures to the credit requirements of designated commercial customer accounts.
  • Performed consumer bank card collections mini Miranda, FDCPA.
  • Performed skip trace using Lexus/Nexus, Accurant, etc., Pulled credit bureaus, duun and brad street, transunion, Contact debtors via telephone or letter.
  • Makes outbound collection calls in a dialer and manual environment to work with consumers to bring their accounts current.
  • Maintains superior quality assurance results.
  • Authorized 75% settlements on aged and written-off accounts.
  • Services and collects on accounts by identifying problems and finding resolutions to create a positive customer experience.
05/2005 to 12/2010
Network Telecoms Billing Analyst/Accounts Receivable ContractorMorristown, NJ
  • Extracted data through Business Objects as needed to effectively correct errors, for AT&T/SBC shared services and wholesale accounts.
  • Processed invoices using peoplsoft, oracle for wholesale and shared services customers.
  • Services, and IBM/Williams.
  • Analyzed, setup and maintained lease, contracts, calculated and processed credit adjustments, Researched setup and maintained new drilling sites and units.
  • Performed accounts receivables/payables functions through Oracle, per Sarbanes-Oxley and EDS (Electronic Data Systems).
  • Processed billing for Transco, Williams Energy, Anixster, Midwest Pipeline, and various energy and oil accounts for IBM Global.
  • Remotely captured and processed invoices through viper and Kofax Markview Electronic Imaging for special coding and approval.
  • Extended credit to customers in accordance to departmental policy and terms, Performed commercial vendor collections.
03/2003 to 04/2005
Telecom Analyst/Accounts Receivable Corporate Billing ManagerUS TELE/PAGE INC － Tulsa, OK
  • Electronically captured and processed invoices through Oracle's DBASE, collected on commercial vendor accounts.
  • Oversaw all billing and accounting functions for shared services.
  • Reconciled vendor accounts by maintaining billing systems processed bills, resolved billing problems.
  • Compiled month end expense reports utilizing MS-Access/Oracle's Performed force charge/charge-offs of delinquent accounts, Cash applications, accounts payables and receivables, and invoice coding.
  • Analyze credit risk for aggregated portfolios of customers as well as commercial vendors and individual accounts.
  • Performed skip Dunn & Bradstreet, Lexus/Nexus, Switchboard, and Search bug, Accurant, etc.
03/1996 to 02/2003
Telecom Commercial Corporate Collector/Provisioner Circuit DesignerLDDS WORLDCOM/MCI TECHNOLOGIES － Tulsa, OK
  • Collected various commercial business vendor accounts for Williams Companies, and MCI Telecom technologies shared and wholesale services.
  • Reconciled vendor billing accounts by processed bills; resolved billing problems, and designed circuits for network wholesale group within MCI and performed accounts receivables on a daily basis through IX-Plus.
  • Followed Sarbanes-Oxley, procedures pertaining to cash applications.
  • Processed billing invoices for various vendors.
  • Analyzed, researched, setup and maintained new sites and units and compiled monthly and/or weekly AR status reports.
05/1984 to 02/1996
Receivable SpecialistWARREN PETROLEUM OIL/GAS COMPANY － Tulsa, OK
  • Maintained and recorded vendor files for Transco, Transok, Shell, and E&P.
  • Compiled month end reports using MS Access and Oracle Accounting functions.
  • Sorted, coded and matched invoices.
  • Monitored accounts to ensure payments were up to date.
  • Reconciled accounts payable transactions through Oracle and uploaded invoices into the Legacy imaging system.
  • Processed expenses reports.
  • Prepared analysis of accounts through SAP Modules.
  • Processed electronic transfers and payments through Oracle, MS Access, MS Word, Excel.
  • Performed commercial vendor soft collections on a daily basis.
Education and Training
Present
Bachelor of Information Technology Network AdministrationWestern Governor's University － Tulsa, OK, US
1991
Associates of Arts: AccountingAccounting
2008
Bachelor: Information Technology Business AdministrationOklahoma Junior College of Business/Credit Hours － Tulsa, OK, USInformation Technology Business Administration University of Phoenix/Credits Hours Tulsa, OK, US Certificate of Integrated Accounting: Accounting & Finance
Skills
Accounting, Accounts Payables, accounts payable, Accounts Receivables, Accounts Receivable, acd, Acquisitions, Analyst, AR, AS 400, B2B, Balance, Billing, billing systems, Business Objects, Call Center, Circuit Design, Cognos, contracts, Credit, credit risk, Customer Service, Database, Database Management, DBASE, DSL, dun, EDI, email, expense reports, Finance, Hub, IBM, Imaging, inventory, Invoice Processing, Layout, letters, Lotus Notes, MS-Access, MS Access, MS Excel, Excel, Mail, MS Word, month end closing, MS-DOS, negotiating, Enterprise, network, Novell, oil, Oracle, Oracle Accounting, payables, PDF, PeopleSoft, personnel, policies, Processes, coding, purchase requisitions, quality assurance, reporting, research, RMS, SAP, Sarbanes-Oxley, settlements, Shell, Switchboard, T-1, TAX, Telecom, Telecommunications, telephone, phone, Timberline, written
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Resume Overview

Companies Worked For:

  • GS Services/Verizon Communications
  • UNITED RECOVERY SYSTEMS
  • CFSII
  • US TELE/PAGE INC
  • LDDS WORLDCOM/MCI TECHNOLOGIES
  • WARREN PETROLEUM OIL/GAS COMPANY

School Attended

  • Western Governor's University
  • Oklahoma Junior College of Business/Credit Hours

Job Titles Held:

  • Wholesale Financial Collections/Claims Analyst
  • Commercial Collection Counselor
  • Network Telecoms Billing Analyst/Accounts Receivable Contractor
  • Telecom Analyst/Accounts Receivable Corporate Billing Manager
  • Telecom Commercial Corporate Collector/Provisioner Circuit Designer
  • Receivable Specialist

Degrees

  • Bachelor of Information Technology Network Administration
    Associates of Arts : Accounting
    Bachelor : Information Technology Business Administration

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