Detail-oriented customer service professional with 10 years experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
People skills
Communication
Organizational skills
Accounts receivable and payable
Experience
04/2019 to Current
WeighmasterCemex Usa – Freeport, FL,
Weighed incoming and outgoing federal/state/county trucks and personal vehicles.
Identified and enforced Department of Transportation standards
Operated scales and computerized weighing equipment to collect and record weight information on incoming and outgoing deliveries.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Assisted customers in making payments on accounts and setting up payment plans.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Operated cash register, collected payments and provided accurate change.
08/2016 to 07/2019
Server Shift LeaderSenior Lifestyle Corporation – Corpus Christi, TX,
Created positive guest experience by listening to guest needs and recommending options to meet requests to include authorizing discounts and special actions to resolve customer disputes.
Directed and cleared dishes from tables throughout dining room to execute service at highest level.
Assisted with performance reviews to identify areas of improvement.
Welcomed guests with personable attitude, answered questions, offered product advice and helped customers find specific products.
Learned roles of other departments and exemplified exceptional service to provide coverage and keep store operational.
Calculated and maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
Trained and acclimated new team members in cash register operation, stock procedures, restaurant's functionality and customer service.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
Managed employee scheduling by factoring in forecasted customer levels.
07/2014 to 08/2016
LifeguardSandia Resort Casino – Albuquerque, NM,
Kept watch over swimmers to respond quickly to distress situations.
Maintained neat and clean pool area and clean water.
Monitored behaviors for safety violations and took steps to prevent further violations.
Adhered strictly to emergency action plans.
Observed all sections of assigned water zone of responsibility.
Kept equipment in good working order with frequent inspections and minor repairs.
Patrolled to identify anyone needing assistance and offered immediate care.
Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
Contacted emergency personnel and provided aid while waiting for further assistance.
Communicated complex operations, pool or visitor issues to supervisor for assistance with remediation.
07/2011 to 07/2014
Table BusserShamong Diner – City, STATE,
Reset tables by wiping down surfaces, replacing condiments and arranging silverware to maintain customer satisfaction for expected guests.
Maintained highest standards of cleanliness while efficiently sustaining a high turnover rate and minimizing wait times in a fast-paced environment.
Greeted customers, answered questions from guests and retrieved desired items to maximize satisfaction as well as resolved customer concerns with friendly and knowledgeable service.
Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
Went above and beyond expectations by helping with various tasks to promote consistent workflows, support teammates and provide customer service to keep the restaurant running smoothly during busy periods.
Developed strong and lasting resident relationships.
Education and Training
Expected in 05/2018
Associate of Science: Liberal Arts And Sciences Burlington County College - Mount Laurel, NJ, GPA:
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