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Detail-oriented customer service professional with 10 years experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
- People skills
- Communication
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- Organizational skills
- Accounts receivable and payable
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04/2019 to Current Weighmaster Cemex Usa – Freeport, FL,
- Weighed incoming and outgoing federal/state/county trucks and personal vehicles.
- Identified and enforced Department of Transportation standards
- Operated scales and computerized weighing equipment to collect and record weight information on incoming and outgoing deliveries.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Operated cash register, collected payments and provided accurate change.
08/2016 to 07/2019 Server Shift Leader Senior Lifestyle Corporation – Corpus Christi, TX,
- Created positive guest experience by listening to guest needs and recommending options to meet requests to include authorizing discounts and special actions to resolve customer disputes.
- Directed and cleared dishes from tables throughout dining room to execute service at highest level.
- Assisted with performance reviews to identify areas of improvement.
- Welcomed guests with personable attitude, answered questions, offered product advice and helped customers find specific products.
- Learned roles of other departments and exemplified exceptional service to provide coverage and keep store operational.
- Calculated and maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Trained and acclimated new team members in cash register operation, stock procedures, restaurant's functionality and customer service.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
- Managed employee scheduling by factoring in forecasted customer levels.
07/2014 to 08/2016 Lifeguard Sandia Resort Casino – Albuquerque, NM,
- Kept watch over swimmers to respond quickly to distress situations.
- Maintained neat and clean pool area and clean water.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Adhered strictly to emergency action plans.
- Observed all sections of assigned water zone of responsibility.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Contacted emergency personnel and provided aid while waiting for further assistance.
- Communicated complex operations, pool or visitor issues to supervisor for assistance with remediation.
07/2011 to 07/2014 Table Busser Shamong Diner – City, STATE,
- Reset tables by wiping down surfaces, replacing condiments and arranging silverware to maintain customer satisfaction for expected guests.
- Maintained highest standards of cleanliness while efficiently sustaining a high turnover rate and minimizing wait times in a fast-paced environment.
- Greeted customers, answered questions from guests and retrieved desired items to maximize satisfaction as well as resolved customer concerns with friendly and knowledgeable service.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Went above and beyond expectations by helping with various tasks to promote consistent workflows, support teammates and provide customer service to keep the restaurant running smoothly during busy periods.
- Developed strong and lasting resident relationships.
Expected in 05/2018 Associate of Science: Liberal Arts And Sciences
Burlington County College - Mount Laurel, NJ,
GPA:
- Phi Theta Kappa graduate
- Cum laude graduate
- 3.6 GPA
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