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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Detail-oriented customer service professional with 10 years experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • People skills
  • Communication
  • Organizational skills
  • Accounts receivable and payable
Experience
04/2019 to Current
Weighmaster Cemex Usa Freeport, FL,
  • Weighed incoming and outgoing federal/state/county trucks and personal vehicles.
  • Identified and enforced Department of Transportation standards
  • Operated scales and computerized weighing equipment to collect and record weight information on incoming and outgoing deliveries.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Operated cash register, collected payments and provided accurate change.
08/2016 to 07/2019
Server Shift Leader Senior Lifestyle Corporation Corpus Christi, TX,
  • Created positive guest experience by listening to guest needs and recommending options to meet requests to include authorizing discounts and special actions to resolve customer disputes.
  • Directed and cleared dishes from tables throughout dining room to execute service at highest level.
  • Assisted with performance reviews to identify areas of improvement.
  • Welcomed guests with personable attitude, answered questions, offered product advice and helped customers find specific products.
  • Learned roles of other departments and exemplified exceptional service to provide coverage and keep store operational.
  • Calculated and maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Trained and acclimated new team members in cash register operation, stock procedures, restaurant's functionality and customer service.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
  • Managed employee scheduling by factoring in forecasted customer levels.
07/2014 to 08/2016
Lifeguard Sandia Resort Casino Albuquerque, NM,
  • Kept watch over swimmers to respond quickly to distress situations.
  • Maintained neat and clean pool area and clean water.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Adhered strictly to emergency action plans.
  • Observed all sections of assigned water zone of responsibility.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Patrolled to identify anyone needing assistance and offered immediate care.
  • Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
  • Contacted emergency personnel and provided aid while waiting for further assistance.
  • Communicated complex operations, pool or visitor issues to supervisor for assistance with remediation.
07/2011 to 07/2014
Table Busser Shamong Diner City, STATE,
  • Reset tables by wiping down surfaces, replacing condiments and arranging silverware to maintain customer satisfaction for expected guests.
  • Maintained highest standards of cleanliness while efficiently sustaining a high turnover rate and minimizing wait times in a fast-paced environment.
  • Greeted customers, answered questions from guests and retrieved desired items to maximize satisfaction as well as resolved customer concerns with friendly and knowledgeable service.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Went above and beyond expectations by helping with various tasks to promote consistent workflows, support teammates and provide customer service to keep the restaurant running smoothly during busy periods.
  • Developed strong and lasting resident relationships.
Education and Training
Expected in 05/2018
Associate of Science: Liberal Arts And Sciences
Burlington County College - Mount Laurel, NJ,
GPA:
  • Phi Theta Kappa graduate
  • Cum laude graduate
  • 3.6 GPA

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Resume Overview

School Attended

  • Burlington County College

Job Titles Held:

  • Weighmaster
  • Server Shift Leader
  • Lifeguard
  • Table Busser

Degrees

  • Associate of Science

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