Wearhouse Resume Example

Packer/ Order Processor/ BBB certified in High dollar coin Return.

• Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
• Established and maintained good relations with customers, vendors and transport companies.
• Monitored work areas for cleanliness and functionality and removed obstacles for safety.
• Used pallet jacks to move items to and from warehouse locations.
• Received deliveries, scanned packages and updated orders in internal database.
• Recognized defective material and reported issues to management.
• Counted and stocked different types of merchandise to comply with inventory control tag requirements.
• Staged and sorted multiple types of products for loading.
• Generated warehouse shipping documents, packing lists and invoices.
• Examined packages and goods for damage and notified vendors of replacement needs.
• Moved large and bulky items manually or with pallet jacks or forklifts.
• Satisfied reporting requirements with timely and accurate logging of daily activities.
• Managed warehouse system updates to increase productivity and reduce errors.
• Applied schedule, organizational and routing knowledge to enhance delivery planning.
• Reconciled accounting records and evaluated shipping and receiving logs and purchase orders.
• Positioned products between receiving, storage and shipping areas as part of just-in-time supply chain management for major manufacturers.
• Tagged unmarked merchandise with item number.
• Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
• Planned stock quantities according to marketplace demand and sales forecasts.
• Updated customers and interdepartmental employees on critical shipments upon request.

• Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
• Completed opening and closing checklists to facilitate smooth restaurant operations.
• Calculated charges, issued table checks and collected payments from customers.
• Minimized customer wait times by taking and filling large volume of orders each day.
• Collaborated with host, bus person and cook to serve up food and beverage options.
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
• Prepared salads, appetizers and garnishes to assist kitchen staff.
• Served high volume of tables at once and simultaneously supervised serving staff.
• Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
• Implemented new POS system and trained staff members on use.
• Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
• Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
• Plated food and assessed plate presentation to maintain highest standard of food quality.
• Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
• Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.
• Washed buffet, restaurant and banquet items and arranged silverware, dishes, cooking utensils, equipment and displays.
• Provided exceptional service to high volume of daily customers.
• Cleaned dishes with detergent, rinsing and sanitizing chemicals.
• Increased product sales by designing new menus and training employees on salesmanship.

• Documented conversations with customers to track requests, problems and solutions.
• Assisted customers in making payments on accounts and setting up payment plans.
• Upheld strict quality control policies and procedures during customer interactions.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
• Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
• Helped customers open accounts, make deposits, update information and carry out range of routine actions.
• Recommended improvements to products and services to mitigate complaints.
• Resolved inquiries to consistently meet performance benchmarks.
• Relayed productive customer feedback to marketing teams.
• Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
• Supported operational improvements and resolution of problems to deliver top-notch customer service.
• Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
• Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Remained constantly aware of customer activity to ensure safe and secure shopping environment.
• Made outbound calls to obtain account information.
• Answered 40+ inbound calls per day and directed to individuals or departments.
• Reviewed account and service histories to identify trends and issues.
• Answered customer questions and addressed concerns, resulting in 50% reduction in complaint calls.
• Trained new employees on procedures and policies to maximize team performance.
• Worked with management to develop customer service improvement initiatives.