Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records. Punctual Stocker bringing more than 5 years of experience in wearhouse, customer service industry. Experienced in updating records, inspecting shipments and resolving discrepancies. Dedicated to efficiently rotating stock to minimize spoilage and obsolescence. Organized Packer/Error Res with 5 years of experience promoting productivity in high-volume warehouse environments. Maintains accurate records of thoroughly executed inventory control activities. Skilled in operating and troubleshooting industrial equipment. Dependable Warehouse professional with excellent time management, equipment operation and teamwork abilities. Knowledgeable about OSHA requirements and general safety practices. Driven to improve efficiency and quality by adhering to company procedures.

Skills
  • Forklifts
  • Facilities maintenance
  • Materials handling and transport
  • Manual dock chain pulling
  • Pallet jacks
  • Microsoft Excel
  • Warehouse operations
  • Microsoft Outlook
  • Material Safety Data Sheets
  • Materials transport
  • Stockroom procedures
  • Inventory tracking
  • Price negotiation
  • Product organization
  • Dependable and reliable
  • Adaptive team player
  • Safety methods
  • Boxing and labeling
  • Loss prevention
  • Merchandise stocking
  • Merchandise restock
  • Shipping oversight
  • Mentoring and training
  • Loading and unloading
  • RF scanning devices
  • Product displays
  • Inventory replenishment
Education and Training
Dover Area High School Dover, PA Expected in 06/2001 High School Diploma : - GPA :
Experience
First Chicago Insurance Company (Fcic) - Wearhouse
Bedford Park, IL, 04/2019 - Current

Error Res/ Packer/ Picker etc

  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Used pallet jacks to move items to and from warehouse locations.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Recognized defective material and reported issues to management.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Staged and sorted multiple types of products for loading.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Managed warehouse system updates to increase productivity and reduce errors.
  • Applied schedule, organizational and routing knowledge to enhance delivery planning.
  • Unloaded cargo from trucks with mechanized equipment.
  • Complied with local, state and federal requirements involving shipping and handling of hazardous materials.
American Mint - Wearhouse
City, STATE, 11/2014 - 03/2019

Packer/ Order Processor/ BBB certified in High dollar coin Return.

  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Used pallet jacks to move items to and from warehouse locations.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Recognized defective material and reported issues to management.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Staged and sorted multiple types of products for loading.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Managed warehouse system updates to increase productivity and reduce errors.
  • Applied schedule, organizational and routing knowledge to enhance delivery planning.
  • Reconciled accounting records and evaluated shipping and receiving logs and purchase orders.
  • Positioned products between receiving, storage and shipping areas as part of just-in-time supply chain management for major manufacturers.
  • Tagged unmarked merchandise with item number.
  • Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Updated customers and interdepartmental employees on critical shipments upon request.
Johns Diner - Head Waitress
City, STATE, 05/2009 - 10/2015
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Implemented new POS system and trained staff members on use.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.
  • Washed buffet, restaurant and banquet items and arranged silverware, dishes, cooking utensils, equipment and displays.
  • Provided exceptional service to high volume of daily customers.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals.
  • Increased product sales by designing new menus and training employees on salesmanship.
Flying J Travel Center - Customer Service Specialist
City, STATE, 09/2003 - 10/2009
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Recommended improvements to products and services to mitigate complaints.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Relayed productive customer feedback to marketing teams.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Made outbound calls to obtain account information.
  • Answered 40+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Answered customer questions and addressed concerns, resulting in 50% reduction in complaint calls.
  • Trained new employees on procedures and policies to maximize team performance.
  • Worked with management to develop customer service improvement initiatives.

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Resume Overview

School Attended

  • Dover Area High School

Job Titles Held:

  • Wearhouse
  • Wearhouse
  • Head Waitress
  • Customer Service Specialist

Degrees

  • High School Diploma

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