My objective is to obtain an entry level position where I can show my abilities as a dedicated professional, in hopes that based on my over all performance I would be considered if opportunities become available to advance in this company.
I am a hardworking and passionate job seeker with strong organizational skills eager to contribute to team and company success. I'm punctual and reliable.
Being skilled in working under pressure and adapting to new situations and challenges, I will always be motivated in achieving the most positive outcome.
I have an excellent reputation for resolving problems and improving customer satisfaction.
Skills
Verbal and Written Communication
Data Entry and Maintenance
Efficient and Detail-Oriented
Creative Problem Solving
De-escalation Techniques
Calm and Professional Under Pressure
Upbeat and Positive Personality
Customer Data Confidentiality
Work History
Waitress/Server, 07/2013 to 09/2015 Peace Health – Longview, WA,
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Replenished food items, paper products and canned goods.
Used slow periods to restock supplies, ice, trays.
Assisted bartenders, washed dishes and maintained a clean workspace behind the bar.
Prepared food and drink menu options.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Checked identification for minimum age for sale of alcoholic beverages.
Bussed and reset tables to keep dining room and work areas clean.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Kept register accurate through correct billing, payment processing and cash management practices.
Noted special patron requests and followed up with kitchen to confirm delivery.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Checked guests' identification before serving alcoholic beverages.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Answered customers' questions, recommended items and recorded order information.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Inspected dishes and utensils for cleanliness.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Asked customers for feedback, solved problems and filled drinks throughout meal.
Enumerator, 04/2010 to 06/2010 United States Dept. Of Commerce Bureau Of Census – City, STATE,
Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
Investigated addresses that may or may not exist
Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.
Drafted thorough and accurate reports, case summaries and work records.
Assisted people in filling out surveys with complete and accurate information.
Collected highly confidential data in person or by phone and meet with an assistant supervisor daily to submit any completed documents.
Salary: $17.25 an Hour
Assistant Supervisor, Trainer, Photo Technician & Cashier, 08/2002 to 10/2006 Les-On Discount Drugs – City, STATE,
Supported Supervisor by preparing production reports and collating quality documentation.
Managed cash register bank exchanges and deposits.
Illinois Lottery retail, UPS shipping, merchandising, data entry
Delivered prescriptions, unloaded new product, stocked shelves, and general maintenance.
Revised work practices to improve efficiency, boost quality and meet production goals.
Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
Assessed customer needs and examined order contents to identify processing requirements and timelines.
Developed and processed film and picture CDs, restored and edited photos, recalibrated color scales.
Operated photo department cash register to scan items and process checks and credit card transactions.
Changed water, air filters, matte and glossy (light sensitive) paper, on photo equipment to keep equipment in optimum condition.
Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
Maintained chemical levels and solution integrity for automatic processors and hand development systems.
Trained new members of guest service team.
Mentored new hires, resulting in stronger staff development and increased productivity.
Managed records and documentation for inventory control.
Maintained accurate inventory, working with purchasing department and logistics for resupply
Filed important documents, answered phones, made copies, sent faxes.
Communications Operator, 01/1999 to 01/2001 Ravenswood Hospital Medical Center – City, STATE,
Received emergency phone calls, paged and connected doctors and surgeons with their patients.
Performed data entry operations to update database with customer responses.
Collected vital personal information from customers to accurately document requests.
Operated computers and fax machines to send and receive messages to customers and coworkers.
Assisted over 60+ patients daily by answering questions and transferring to appropriate departments.
Announced Color Codes over the PA system alerting all available hospital staff & security to assist in various issues throughout the hospital.
Education
Certificate of Bartending: BASSET Certified, Expected in 09/2012 ABC Bartending School - Chicago, IL, GPA:
Diploma: , Expected in 06/2000 Lake View High School - Chicago, IL, GPA:
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