LiveCareer-Resume

waitress resume example with 1+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Personable waitress with more than 2 years of experience in food and beverage industry. Intelligent and focused with in-depth knowledge of current menu items, garnishes, ingredients and preparation methods. Punctual and communicative individual driven to exceed sales goals and build long-term, loyal relationships with customers.

Self-motivated and dependable Waitress offering 2+ years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision.

Dedicated Cashier with 2 years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance. Honest Cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Skills
  • High-volume dining
  • Menu memorization
  • Point of Sale (POS) system operations
  • Price memorization
  • Service prioritization
  • Food safety understanding
  • Safe food handling
  • Dining customer service
  • Effective customer upselling
  • Check payment processing
  • Sales Techniques
  • Liquor, wine and food service
  • Relationship management
  • Special dietary requirements
  • Regulatory compliance
  • Table Bussing
  • Food inspection
  • POS systems
  • Liquor regulations and compliance
  • ID verification
  • Knowledge of wine and spirits
  • Staff mentoring
  • Payment processing
  • Customer order recording
  • Cash drawer balancing
  • Customer assistance
  • Merchandise restocking
  • Customer greeting
  • Scanner operations
  • Loss prevention
  • Security monitoring
  • Cash management
  • Issue resolution
  • Coin counting
  • Cash register operation
  • Credit and cash transactions
  • Cash counting machine operations
  • Product recommendations
Education and Training
University Of South Carolina - Columbia Columbia, SC Expected in : Psychology - GPA :
  • Completed continuing education in Biology
  • SC Life Scholarship Recipient
  • STEM Major Scholarship Recipient
  • Completed coursework in Biology, Chemistry and Foreign Language
  • Major in Psychology
  • Minor in Biology
  • 3.2 GPA
Clover High School Clover, SC, Expected in 05/2019 High School Diploma : - GPA :
  • Honor Roll 2015-2019
  • Ranked in Top 20% of class
  • 3.7 GPA
  • Clover Choraliers Member
  • 2016 South Carolina Choral State Champion Recipient
  • 2017 South Carolina Choral State Champion Recipient
  • 2018 South Carolina Choral State Champion Recipient
  • DECA Club Member
Experience
Cache Creek Casino Resort - Waitress
Brooks, CA, 04/2018 - 09/2018
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Increased sales of high margin menu items through effective upselling.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
Whole Foods Market - Cashier
Fort Walton Beach, FL, 05/2016 - 11/2017
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Inspected items for damage and obtained replacements for customers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Processed 70+ transactions per day with exceptional accuracy.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Resolved issues with cash registers, card scanners and printers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Trained new employees in cashiering procedures, offering assistance in resolving technological and customer issues.
  • Resolved issues regarding customer complaints and escalated worsening concerns to Customer Service Manager for remediation.
Mcdonald's - Drive-Thru Cashier
Cypress, TX, 05/2017 - 09/2017
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Prepared drinks, ice cream and other special items to complete prepared food orders.
  • Conducted random audits on inventory levels to uncover variances between reported count and actual count.
  • Checked headsets and replaced batteries prior to rush periods to maintain readiness.
  • Used Clover system and cash register to receive payments by cash, check, credit card and voucher.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Organized food items on serving trays and in carry-out packages.
  • Capitalized on slow periods to restock supplies, clean counters and remove trash.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Kept drive-thru station well-stocked and organized to meet all customer needs.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
  • Took orders, prepared foods and processed payments in full-service restaurant establishment.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Monitored and counted food stock and supplies to reorder on time.
  • Verified orders and bagged items for easy transport.
Additional Information
  • Very social and communicative
  • Hard-working and a team player
  • Honest and thorough in problem-solving

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Resume Overview

School Attended

  • University Of South Carolina - Columbia
  • Clover High School

Job Titles Held:

  • Waitress
  • Cashier
  • Drive-Thru Cashier

Degrees

  • Some College (No Degree)
  • High School Diploma

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