Personable waitress with more than 2 years of experience in food and beverage industry. Intelligent and focused with in-depth knowledge of current menu items, garnishes, ingredients and preparation methods. Punctual and communicative individual driven to exceed sales goals and build long-term, loyal relationships with customers.
Self-motivated and dependable Waitress offering 2+ years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision.
Dedicated Cashier with 2 years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance. Honest Cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Skills
High-volume dining
Menu memorization
Point of Sale (POS) system operations
Price memorization
Service prioritization
Food safety understanding
Safe food handling
Dining customer service
Effective customer upselling
Check payment processing
Sales Techniques
Liquor, wine and food service
Relationship management
Special dietary requirements
Regulatory compliance
Table Bussing
Food inspection
POS systems
Liquor regulations and compliance
ID verification
Knowledge of wine and spirits
Staff mentoring
Payment processing
Customer order recording
Cash drawer balancing
Customer assistance
Merchandise restocking
Customer greeting
Scanner operations
Loss prevention
Security monitoring
Cash management
Issue resolution
Coin counting
Cash register operation
Credit and cash transactions
Cash counting machine operations
Product recommendations
Experience
Waitress, 04/2018 - 09/2018 Cache Creek Casino Resort – Brooks, CA,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Increased sales of high margin menu items through effective upselling.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Cashier, 05/2016 - 11/2017 Whole Foods Market – Fort Walton Beach, FL,
Helped customers find specific products, answered questions and offered product advice.
Operated cash register, collected payments and provided accurate change.
Assisted with purchases, locating items and signing up for rewards programs.
Monitored sales events, added new merchandise and rang up purchases.
Inspected items for damage and obtained replacements for customers.
Promoted specific item options to drive sales and achieve add-on purchases.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Scanned customer purchases, supporting transactions to streamline sales process.
Processed 70+ transactions per day with exceptional accuracy.
Trained new team members in cash register operation, stock procedures and customer service.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Resolved issues with cash registers, card scanners and printers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Welcomed customers, offering assistance to help find necessary store items.
Assisted customers with account updates, new service additions and promotional offers.
Properly verified customer identification for alcohol or tobacco purchases.
Trained new employees in cashiering procedures, offering assistance in resolving technological and customer issues.
Resolved issues regarding customer complaints and escalated worsening concerns to Customer Service Manager for remediation.
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