Attentive Waitress with superior knowledge of dining and dedication to fantastic dining experiences. Trained in POS systems and serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Work History
Waitress, 01/2020 - Current Cache Creek Casino Resort – Brooks, CA,
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Performed specialized alcoholic beverage services such as bottle openings, chiller setup and related tasks.
Operated POS systems to cash out customer checks and complete order transactions.
Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Waitress/Bartender, 02/2019 - 01/2020 Elsupermarkets – North Hollywood, CA,
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Performed specialized alcoholic beverage services such as bottle openings, chiller setup and related tasks.
Operated POS systems to cash out customer checks and complete order transactions.
Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Team Member, 10/2018 - 03/2019 Target – City, STATE,
Contributed to team success by completing jobs quickly and accurately.
Took on additional job duties during unexpected backlog, resulting in meeting project target date.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Created appealing displays for routine arrangements and special promotions.
Answered questions about store policies and concerns to support positive customer experiences.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Operated cash register to record all transactions accurately and efficiently.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Reviewed weekly sales ads and monitored price changes.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Checked prices for customers and processed items sold by scanning barcodes.
Waitress/Hostess/Cashier, 11/2016 - 06/2018 Pizza Shack – City, STATE,
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Performed specialized alcoholic beverage services such as bottle openings, chiller setup and related tasks.
Operated POS systems to cash out customer checks and complete order transactions.
Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Informed servers of newly seated parties for speedy service.
Skills
Beverage preparation
Menu Memorization
High-Volume Dining
Wine Service
To-Go Order Preparation
Guest Seating Arrangements
Bill Computation
Order Accuracy
Daily Specials Memorization
Food Tray Carrying
Cash Handling
Accurate money handling
Food running
Upselling techniques
Languages
Sign Language:
Native or Bilingual:
Negotiated:
:
Education
High School Diploma: , Expected in 05/2018 - Montgomery High School - Montgomery, TX, GPA:
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