Waitress resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
A motivated, customer service professional seeking a role to further education and skills in the hospitality industry.
Skills
Stress Management
Discipline and Focus
Customer Service
People Skills
Problem Resolution
Good Work Ethic
Critical Thinking
Experience
Waitress, 06/2016 to 12/2022 Uncle Julio's – Durham, NC,
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Greeted customers, answered questions and recommended specials to increase profits.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Presented food and beverages to guests at tables.
Presented menus to patrons to answer questions about menu items and make recommendations.
Relayed orders to service bar and kitchen via point-of-sale register system.
Cleared table and bussed dishes to allow for quick setups.
Set up dining room to meet hospitality and service standards.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Resolved customer concerns with friendly and knowledgeable service.
Implemented sanitary food handling, holding and service protocols.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Petroleum Supply Specialist (92F), 08/2017 to 10/2019 Army National Guard – Natick, MA,
Performed inspections, maintenance service and basic repairs on equipment.
Oversaw receiving, shipping and storage of JP8 fuel.
Checked controls and adjusted settings to maintain optimum temperature and pressure.
Monitored process indicators, instruments, gauges and meters to detect and report faults.
Connected hoses and valves and operated pumps to load petroleum products into tanker trucks, airplanes, ships and railroad cars.
Turned valves and started pumps to regulate flows of gases, liquids, slurries or powdered materials.
Inspected equipment to verify correct tank levels, temperatures, chemical amounts and pressures.
Collected product samples by turning bleeder valves or lowering containers into tanks to obtain oil samples.
Implemented on-the-job training activities to cross-train employees on various tasks.
Hotel Front Desk Receptionist, 07/2022 to 12/2022 The Morning Star Company – Woodland, CA,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Input customer data into reservation systems to ensure a satisfactory stay for the guest.
Handled payment processing and provided customers with receipts and proper bills and change.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Cashier , 01/2017 to 08/2017 Capital Health – Pemberton, NJ,
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Helped with purchases and signed customers up for rewards program.
Delivered high level of customer service to patrons using active listening and engagement skills.
Answered customer questions and provided store information.
Preserved appearance of store by arranging and replenishing displays.
Education and Training
High School Diploma: , Expected in 06/2017 Dinwiddie County High School - Dinwiddie, VA GPA:
Accomplishments
Promoted from Private First-Class to Specialist, in less than 12-months.
Competed against other soldiers, tested on knowledge, teamwork, and physical endurance and was chosen as the winner.
Was awarded an Army Achievement Medal for being an outstanding soldier, excelling in job performance, uniform appearance, and showing up to work motivated and ready to work.
Certifications
Certification for Security Education, Training, and Awareness - US Army - 2019
Certification for DoD Cyber Awareness Course - US Army - 2019
Certification for 40 Hour Fuel Handlers Course - US Army - 2018
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.