Dedicated student seeking an entry-level role in which to apply knowledge of marketing. Driven to contribute value through quick-learning, resourcefulness and a effective time management.
Reliable Student seeking a role which embodies leadership and commitment. Aiming to contribute value by applying marketing knowledge acquired across a history of academic excellence.
Ambitious Bachelor's of Business Administration (Marketing) Student seeking an entry-level role to utilize time management and research.
Energetic waitress offering over 3 years of experience in service-oriented environments. Talented at pairing food and alcohol. Committed to resolving customer disputes in calm and professional manner. Offering in-depth knowledge of food, safety and quality standards.
Skills
Time management
Reading Comprehension
Customer and Personal Service
Writing
Active Learning
Cash handling
Paperwork
Work History
06/2016 to CurrentWaitressAgia | Scottsdale, AZ,
Demonstrated genuine hospitality while greeting and establishing rapport with guests..
Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
Described menu items, special offerings and available alcohol selections.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Checked identification to enforce age requirement for alcoholic beverages.
Managed food resources, memorized orders and recorded patron's food orders into iPad .
Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the iPad.
Monitored food distribution, verified guidelines for special diets and delivered meals to recipients quickly.
Folded napkins throughout the day to maintain an adequate supply.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Bussed, cleared, cleaned and set tables in quiet and efficient manner.
Used cash registers and credit card machines to cash out customers.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Delivered quality service by providing a warm and welcoming environment.
07/2017 to 09/2017CarhopSonic Drive-In | Frederick, OK,
Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
Answered guest questions and promoted special products.
Promoted items on beverage lists and restaurant specials.
Relayed orders to kitchen by quickly and accurately recording guest selections on slips and keying them into the register.
Balanced orders on trays and delivered them to cars.
Double-checked order accuracy and food quality consistently.
Memorized orders and maintained accuracy in high-traffic times.
Ensured customer satisfaction by responding quickly to orders and entertainment requests.
Handled customer complaints with poise and grace, immediately resolving issues by contacting the manager.
Maintained professionalism while dealing with high order volumes and quality assurance.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Processed monetary transactions with cash, checks, gift certificates, travelers' checks, food stamps, coupons and store credit.
Emptied and maintained trash cans and outdoor dumpster area.
Ensured compliance with relevant regulatory employment rules and standards.
Operated and sanitized all equipment in a safe and proper manner.
Kept kitchen areas clean and free of debris and water.
Trained incoming staff regarding restaurant's practices, culture and procedures.
09/2015 to 02/2016HostessFour Seasons Hotels Inc | Westlake Village, CA,
Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
Seated guests along with issuing menus.
Monitored dining room and guest flow to maximize table usage and minimize wait times.
Maintained clean and presentable tables with tableware, glassware, silverware and linens.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Expected in 2019 to to Bachelor's | MarketingRadford High School, Radford, VAGPA:
Expected in 2018 to to Associates Of Arts And Science | Business AdministrationNew River Community College, Dublin, VAGPA:
Expected in 2017 to to Associates Of Arts And Science | General StudiesWytheville Community College, Wytheville, VAGPA:
Expected in 2016 to to High School Diploma | Carroll County High School, Hillsville, VAGPA:
Accomplishments
Graduated from Carroll County High School with Summa Cum Laude.
Graduated from Wytheville Community College with Honors.
Graduated Wytheville Community College with Summa Cum Laude.
Affiliations
Member, American Marketing Association, 2018 to Current
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