waitress resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Outgoing Job Title with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.

Enthusiastic Waitress with experience in service in high-end dining establishments. Knowledgeable about food and beverage pairings, inventory management and kitchen preparation. Excellent memorization skills with outgoing, personable attitude.

Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.

Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.

Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Anticipating Guest Needs
  • Conflict and Complaint Resolution
  • Attentive Service
  • Order Accuracy and Delivery
  • Food Preparation and Plating
  • Age Verification
  • Daily Reports
  • Food and Beverage Service
  • Interactive Management
  • Professional Relationships
  • Handling Difficult Customers
  • Customer Order Management
  • Customer Service and Rapport
  • Service Station Stocking
  • Reading Comprehension
  • Cool Under Pressure
  • Reconciling Cash Drawers
  • Customer Needs Assessments
  • Outstanding Customer Service
  • Customer Relations
  • Investigating Complaints
  • Cleanliness Standards
  • Health Code Compliance
  • Alcohol Ordering
  • Staff Scheduling
  • Hospitality Management
  • Responsible Alcohol Service
  • Anticipating Problems
  • High-Volume Dining
  • Table Bussing
  • Able to Lift 30 Pounds
  • Timely Food Delivery
  • Money Handling
  • Responsible Serving
  • Merchandise Carrying
  • Warm and Friendly
  • Teamwork and Professionalism
  • Safe Food Handling Practices
  • Table Setting Knowledge
  • Staffing and Sales Reporting
Work History
03/2022 to 07/2022
Waitress Hilton Worldwide Conroe, TX,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Informed customers about daily and seasonal specials.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Greeted new customers, discussed specials and took drink orders.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Inspected dishes and utensils for cleanliness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
07/2020 to 07/2022
Customer Service Representative Service Partners Bakersfield, CA,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer adjustments to maintain financial accounts.
  • Recommended products to customers, thoroughly explaining details.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recorded account information to open new customer accounts.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Entered orders into Type computer database system.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Provided ongoing guest service.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Created and maintained detailed database to develop promotional sales.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
  • Delivered prompt service to prioritize customer needs.
09/2015 to 04/2020
Assistant Manager Proper Hospitality Palm Springs, CA,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Created employee schedules to align coverage with forecasted demands.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Compiled financial data to comply with budget.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Monitored security to protect employees, customers and property.
  • Recognized staff for contributions to company success to foster engagement and increase productivity.
  • Developed strategy to increase sales and drive profits.
Expected in 06/2014 to to
High School Diploma :
Granger High School - West Valley City, UT

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Resume Overview

School Attended

  • Granger High School

Job Titles Held:

  • Waitress
  • Customer Service Representative
  • Assistant Manager


  • High School Diploma

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