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Waitress Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

I am a dedicated, loyal, and dependable worker. I have years of experience satisfying clientele using strong interpersonal, multitasking and time management skills. I am a very outgoing individual that will go above and beyond in my work environment. I am very easy to get along with and take my jobs very seriously making sure everything is done correctly and in a time fashioned manner. I have been in the service industry for over 15 years and I am ready to move on to a different career path.

Skills
  • High-volume dining
  • Point of Sale (POS) system operations
  • Sales Techniques
  • Menu memorization
  • Check payment processing
  • Safe food handling
  • Food safety understanding
  • Table Bussing
  • Price memorization
  • Service prioritization
  • Dining customer service
  • Liquor, wine and food service
Experience
Waitress, 06/2020 to Current
Hyatt Hotels Corp.Page, AZ,
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Floor Supervisor/waitress/banquet Captain, 06/2014 to 06/2020
Health Alliance Of Hudson ValleyFishkill, NY,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Chemical Dependency Counselor, 04/2017 to 12/2019
St. Josephs Veteran's Addiction Treatment CenterCity, STATE,
  • Developed and facilitated relapse prevention programs.
  • Developed effective treatment plans for [Number] patients in [Type] facility setting.
  • Collaborated with patients to establish post-treatment strategies for sobriety.
  • Assessed and evaluated new clients and maintained contact with legal authorities regarding court-mandated treatment cases.
  • Completed progress notes and all other pertinent paperwork in compliance with state regulations.
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
  • Worked closely with drug court staff in designing treatment plans specific to client needs.
  • Organized treatment projects that focused on problem solving skills and creative thinking.
  • Collected urine samples from clients to test for substances.
  • Maintained thorough clinical treatment notes.
  • Identified treatment goals based on individual diagnosis and history.
  • Supported and counseled clients with drug and alcohol addiction.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Performed site evaluations, customer surveys and team audits.
Education and Training
Associate of Applied Science: Chemical Dependency Counseling, Expected in 05/2017
North Country Community College - Saranac Lake, NY
GPA:

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Resume Overview

School Attended
  • North Country Community College
Job Titles Held:
  • Waitress
  • Floor Supervisor/waitress/banquet Captain
  • Chemical Dependency Counselor
Degrees
  • Associate of Applied Science