waitress resume example with 4+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Experienced Server with solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Offering extensive knowledge, superior work ethic and more than 20 years of related experience.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Experienced General Manager with over 4 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Beverage preparation
Tableside service
Upselling techniques
Daily specials memorization
Bill computation
Guest relations
Cash handling expert
Food preparation and safety
Recruitment
Conflict resolution
Coaching and mentoring
Customer service-oriented
Employee scheduling
Efficient multi-tasker
Deadline-oriented
Operations management
Staff training/development
Consistently meet goals
Exceptional interpersonal communication
Effective leader
Organized
Education
Gladwin High SchoolGladwin, MIExpected in ā āHigh School Diploma: - GPA:
Hopkinsville Community CollegeHopkinsville, KYExpected in 07/1998 ā āGED: - GPA:
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Kept server areas clean and stocked during service hours to increase efficiency while serving tables
Folded napkins and prepared silverware sets to provide adequate supply for host station
Suggested appropriate food and drink pairings to increase per-ticket sales
Checked identification to enforce age requirement for alcoholic beverages
Monitored guests for intoxication and immediately reported concerns to management
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Aegis Living - General Manager Kirkland, WA, 09/2015 - 06/2019
Managed budget implementations, employee reviews, training, schedules and contract negotiations
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Maintained organized, safe and clean pizza facility to keep productivity high and maximize customer satisfaction
Trained, coached and mentored staff to ensure smooth adoption of new POS system
Set schedules for up to 20 staff members by planning and designating shifts and hours
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
Ensured accurate records and sufficient supplies by conducting weekly inventories of food, beverages, glassware and other materials
Organized and oversaw food service training to educate employees on proper food preparation, proper dating procedure, and proper food storage procedure
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each night
Motivated staff to perform at peak efficiency and quality
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
Purchased food and cultivated strong vendor relationships
Coordinated and organized all restaurant inventory
Hired and managed all kitchen staff
Maximized quality assurance by completing frequent checks of line
Oversaw food preparation and monitored safety protocols
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
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