Waitress resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Bilingual
Hospitality service expertise
Communication skills
Memorization and Recall
Technical Support
Strategic Planning
Telephone skills
Safe verifications
Adaptability
Fast learner
Cash handling expert
Professional demeanor
Time management
Organization skills
Performance improvement
POS Systems
Sales expertise
Cleanliness
Education
Pathways To GraduationLa Guardia Community College, Expected in 06/2016 ā āGED: - GPA:
Work History
Aramark Corp. - Waitress Loves Park, IL, 01/2019 - 03/2020
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Bussed and reset 13 tables per shift, working efficiently to keep dining room and work areas clean.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Prepared beverages and filled food orders for customers.
Checked identification to enforce age regulations for alcoholic beverages.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
State Of Virginia - Cashier/Waitress Manassas, VA, 11/2018 - 01/2019
Counted cash in register drawer at beginning and end of shift.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Used cash registers and calculators to prepare bills, accept payments and make change.
Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
W Beauty - Cashier City, STATE, 06/2017 - 10/2017
Counted cash in register drawer at beginning and end of shift.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked prices for customers and processed items sold by scanning barcodes.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Assisted customers by answering questions and fulfilling requests.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Answered questions about store policies and concerns to support positive customer experiences.
Used cash registers and POS systems to request and record customer orders and compute bills.
Maspeth Pizzeria - Waitress/Counter Staff Member City, STATE, 08/2012 - 03/2017
Provided assistance to customers requiring help by carrying-out and loading purchases.
Completed sales transactions, including all accepted forms of payment.
Addressed guest complaints and resolved issues to promote satisfaction.
Responded quickly to customer inquiries, answering questions and offering insight into products.
Managed multiple tasks in high-volume environment.
Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Maintained clean and organized appearance for all restaurant areas to attract and retain customers.
Stocked counters, display refrigerators, salad bar and steam table to meet menu and display requirements.
Answered phone calls requesting delivery orders, pick up orders or any other inquiries.
Maintained clean and orderly work stations and reported hazards to management.
Cleaned equipment and restocked work stations following each shift.
Delivered items to guest tables and addressed and requests.
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