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Waitress Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dynamic restaurant professional with 30 years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.

Experienced Waitress bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service with in-depth knowledge of all cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.

Driven person with 30 years of experience increasing all sales while delivering superior service. Expert at promoting menu items by answering customer questions enthusiastically, taking orders and maintaining communication with guests management and staff. Intuitive salesperson able to upsell 25% of patrons served, increasing earnings for restaurant and tips.

Skills
  • Safe food handling
  • High-volume dining
  • Point of Sale (POS) system operations
  • Menu memorization
  • Food safety understanding
  • Prompt table clearance
  • Effective sales techniques
  • Liquor, wine and food service
  • Menu knowledge
  • Check payment processing
  • Sales techniques
  • Conflict and dispute resolution
  • Seating assignment preparation
  • In-depth food and wine knowledge
  • Buffet setup and takedown
  • Special dietary requirements
Experience
Waitress, 05/2019 to Current
Regal Cinemas CorporationSaint Joseph, MO,
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Calculated charges, issued table checks and collected payments from customers.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Carried 4 plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Designed custom private function and banquet packages to accommodate groups of up to [Number], including business dinners, sales presentations, club meetings, weddings and charity events.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Increased sales of key menu items through effective upselling.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Served average of 50 patrons daily at [Type] restaurant with exceptional service.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Partnered with team members to efficiently serve food and beverages.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 20%.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Waitress/Bartender, 01/2018 to Current
Wts International, Inc.Amarillo, TX,
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
  • Maintained accuracy while handling payments of up to $2000, giving change and printing receipts with [Type] system.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Prepared salads and appetizers to back up kitchen staff.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Designed custom private function and banquet packages to accommodate groups of up to 200, including business dinners, sales presentations, club meetings, weddings and charity events.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of 90 to 200.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Fitness Manager, 01/2008 to Current
Retro FitnessCity, STATE,
  • Implemented clear goals for each employee and tracked his or her progress carefully, providing support and assistance whenever it was needed.
  • Oversaw gate community featuring fitness and recreation center and aquatic facilities.
  • Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
  • Answered questions regarding the fitness equipment to gym patrons and offered information on wellness strategies.
  • Increased patronage of facilities by restructuring social media efforts.
  • Delivered a high level of training to each employee, providing guidance and information to strengthen the skills needed to accomplish tasks.
  • Encouraged all employees to voice concerns and share opinions without fear of reprisal, which ensured a positive and efficient working environment for all.
  • Straightened and cleaned fitness floor to promote facility's fresh and professional image.
  • Performed site evaluations, customer surveys and team audits.
  • Developed and maintained excellent member relationships to promote facility offerings and assist with health or exercise questions.
  • Achieved or exceeded financial and personal training goals consistently.
  • Led group wellness classes to instruct as many as 30 members on weight and diet topics.
Fitness Trainer/Fitness Instructor, 01/2003 to Current
Unique FitnessCity, STATE,
  • Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals.
  • Watched clients during exercises and assisted with exercises.
  • Devised new programs and monitored client progress.
  • Developed and delivered 9 weekly fitness classes.
  • Guided clients on proper nutrition and exercise habits.
  • Guided clients in safe exercise, taking into account individualized physical limitations.
  • Re-racked weights and maintained neat, organized and clean club.
  • Developed and delivered 9 weekly fitness classes.
  • Prepared teaching area for each class and returned all equipment to storage after classes.
  • Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals.
Education and Training
Bachelor of Science: English Education, Expected in 05/1997
SUNY College At Oswego - Oswego, NY
GPA:

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Resume Overview

School Attended
  • SUNY College At Oswego
Job Titles Held:
  • Waitress
  • Waitress/Bartender
  • Fitness Manager
  • Fitness Trainer/Fitness Instructor
Degrees
  • Bachelor of Science

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