Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Compassionate and caring person who is exceptionally talented at building rapport with different patient groups to encourage honesty and growth in recovery from substance abuse.

  • Problem-Solving Abilities
  • Learning strategies
  • Professional telephone demeanor
  • Administrative support
  • Excellent listening skills
  • Medical terminology knowledge
  • Insurance knowledge
  • Complaint Resolution
  • Business Development Understanding
Work History
03/2008 to 01/2021
Waitress Cache Creek Casino Resort Brooks, CA,
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Prepared beverages and filled food orders for customers.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
12/2003 to 04/2011
Regional Manager Arthur J Gallagher & Co. Nevada, MO,
  • Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
  • Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
  • Improved customer satisfaction and dealer profits by negotiating market consolidation.
  • Drove business development and customer acquisition initiatives to accomplished strategic objectives.
  • Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
  • Oversaw all administrative and recordkeeping functions.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Targeted prospects in other territories through careful research of competitor products, services and trends.
12/1997 to 12/2007
Field Claims Representative Farm Bureau Financial Services NM, State,
  • Conducted thorough property investigations to identify and classify damages for customer claims.
  • Collected and tracked evidence in support of legal processes.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
  • Evaluated original investigation reports and documents to resolve secondary concerns.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Analyzed information gathered by investigation and report findings and recommendations.
  • Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Examined claims forms and other records to determine insurance coverage.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Identified issues, analyzed information and provided solutions to problems.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
01/1988 to 12/1997
Customer Service Representative International Bancshares Corp Beeville, TX,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Educated customers on promotions to enhance sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Responded to customer requests for products, services and company information.
Expected in 09/1990
Associate Of Applied Business: Business Administration And Management
Indiana Business College - Columbus, Indiana ,

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School Attended

  • Indiana Business College

Job Titles Held:

  • Waitress
  • Regional Manager
  • Field Claims Representative
  • Customer Service Representative


  • Associate Of Applied Business

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