Compassionate and caring person who is exceptionally talented at building rapport with different patient groups to encourage honesty and growth in recovery from substance abuse.
Skills
Problem-Solving Abilities
Learning strategies
Professional telephone demeanor
Administrative support
Excellent listening skills
Medical terminology knowledge
Insurance knowledge
Complaint Resolution
Business Development Understanding
Work History
03/2008 to 01/2021
WaitressCache Creek Casino Resort – Brooks, CA,
Collaborated with kitchen staff to correctly update customers on unavailable dishes
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Prepared beverages and filled food orders for customers.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
Improved customer satisfaction and dealer profits by negotiating market consolidation.
Drove business development and customer acquisition initiatives to accomplished strategic objectives.
Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
Oversaw all administrative and recordkeeping functions.
Supervised staff to optimize brand expansion initiatives and productivity.
Attracted new clientele and developed customer relationships by hosting product-focused events.
Led targeted training programs to educate staff on product benefits and service capabilities.
Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Targeted prospects in other territories through careful research of competitor products, services and trends.
12/1997 to 12/2007
Field Claims RepresentativeFarm Bureau Financial Services – NM, State,
Conducted thorough property investigations to identify and classify damages for customer claims.
Collected and tracked evidence in support of legal processes.
Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
Evaluated original investigation reports and documents to resolve secondary concerns.
Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
Analyzed information gathered by investigation and report findings and recommendations.
Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
Investigated and assessed damage to property and reviewed property damage estimates.
Examined claims forms and other records to determine insurance coverage.
Led projects and analyzed data to identify opportunities for improvement.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Proved successful working within tight deadlines and fast-paced atmosphere.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Identified issues, analyzed information and provided solutions to problems.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
01/1988 to 12/1997
Customer Service RepresentativeInternational Bancshares Corp – Beeville, TX,
Provided primary customer support to internal and external customers in fast-paced environment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
Educated customers on promotions to enhance sales.
Offered advice and assistance to customers, paying attention to special needs or wants.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Responded to customer requests for products, services and company information.
Education
Expected in 09/1990 to to
Associate Of Applied Business: Business Administration And Management Indiana Business College - Columbus, Indiana , GPA:
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