Adaptable waitress offering 2 years of experience in fast and efficent food service. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in FOH and BOH operations. Focused Waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Offering 2-year background providing high-quality service to customers. Experienced cashier offering dedication and service expertise developed over 1 year of related experience. Successfully organize transaction documentation, handle funds and maintain records. People-person with positive and well-organized nature.
Skills
Point of Sale (POS) system operations
Menu memorization
High-volume dining
Safe food handling
Prompt table clearance
Menu knowledge
Conflict and dispute resolution
Service prioritization
Dish preparation
Bussing expertise
Check payment processing
Table setting arrangements
Dining customer service
Effective customer upselling
Pool policies enforcement
Lifeguard procedures
Water sampling
CPR certified
Communication
Emergency Response
Problem resolution
Patron support
Organization
First Aid/CPR
Team building
Supervision
Cash drawer balancing
Liquor regulations and compliance
Customer assistance
Merchandise restocking
Cash register operation
Customer greeting
Product recommendations
Coin counting
Credit and cash transactions
Cash management
ID verification
Education and Training
Maybe Creek High SchoolKaty, TX, Expected in – –High School Diploma: - GPA:
Experience
Healthcare Services Group - Waitress Beaumont, TX, 04/2019 - 07/2019
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Increased sales of key menu items through effective upselling.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Grocery Outlet Corp. - Cashier Redwood City, CA, 05/2017 - 02/2018
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered advice.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Drove sales and add-on purchases by promoting specific item options to customers.
Processed customer payments quickly and returned exact change and receipts.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Properly verified customer identification for alcohol or tobacco purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Ymca Of Metropolitan Chicago - Lifeguard Chicago, IL, 05/2016 - 09/2016
Kept equipment in good working order with frequent inspections and minor repairs.
Maintained neat and clean pool area and clean water at all times.
Led swimmer instructional lessons with participants of varying ages to share optimal swim techniques and build strength.
Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
Kept watch over swimmers to respond quickly to distress situations.
Maintained strong proficiency in CPR, First Aid techniques to provide optimal support to individuals in distress.
Completed routine safety training and instructed all patrons to follow safety rules.
Monitored behaviors for safety violations and took steps to prevent further violations.
Performed basic life support, including CPR to stabilize individuals prior to ambulance arrival.
Optimized customer service by resolving issues quickly and with courteous demeanor.
Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Alerted patrons to immediate storm conditions by directing them to exit water immediately.
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