Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Personable server with more than 4 years of experience in food and beverage industry. Intelligent and focused with in-depth knowledge of current menu items, garnishes, ingredients and preparation methods. Punctual and communicative individual driven to exceed sales goals and build long-term, loyal relationships with customers. Dedicated server skilled in memorizing menus and promoting customer loyalty. Resourceful individual providing customers with pleasant dining experience and quality food service. Proficient in itemizing orders and preparing accurate checks, assisting guests in menu selections and resolving common customer issues. Commended for excellent multitasking abilities and happy, patient demeanor.

  • High-volume dining
  • Menu memorization
  • Point of Sale (POS) system operations
  • Safe food handling
  • Sales Techniques
07/2019 to 04/2020 Waitress Hyatt Hotels Corp. | Big Sur, CA,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
03/2017 to 07/2019 Manager/Key Holder Ascena Retail Group | East Grand Rapids, MI,
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Answered questions and resolved concerns.
  • Operated cash register.
  • Maintained store in clean and neat manner.
  • Signed for incoming shipments in manager's absence.
  • Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
04/2015 to 10/2016 Master Swim Instructor Aqua Tots | City, STATE,
  • Worked one-on-one with special needs students, delivering guidance and reassurance.
  • Engaged with students to help them acclimate to and become comfortable in pool.
  • Checked chemical level of pool before lesson commencement and notified maintenance department of any issues.
  • Documented each student's progress and gave constructive feedback for areas that could be improved.
  • Informed patrons of unsafe or hazardous conditions, in all bodies of water and provided options for alternative activities.
  • Explained safety rules, procedures regarding our pool facility and activities that patrons/guests needed to follow.
  • Taught students lifesaving measures, from ages 4 month - up such as infants to roll on their back if ever they happen to fall into a body of water.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Collaborated closely with management/co-workers to identify areas of concern and most effective methods for remediation.
  • Performed basic life support, including CPR to stabilize individuals prior to ambulance arrival.
  • Encouraged students to practice swimming strokes to improve technique and skills.
Education and Training
Expected in 08/2023 Associate in Pre-Law | Central New Mexico Community College, Albuquerque, NM GPA:
  • Promoted from General Instructor to Master Instructor in less than 12-months
  • Recognized as Employee of for outstanding performance and team contributions.
  • Consistently maintained high customer satisfaction ratings.
  • Promoted to Master Instructor because amounts of request by clients, time superiority , and achieved all task with excellences.

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School Attended

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  • Manager/Key Holder
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  • Associate in Pre-Law

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