Waitress Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

I am very cheerful and have years of experience in fast-paced service industry settings. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations.

Always ready to help team members by taking on additional tasks.

Motivated With years of experience successfully serving customers in busy restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items.

Collaborative, thoughtful team leader with clear, comprehensive and directive supervision.

Communicative And dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to dinner guests at fast paced restaurants. Detailed organizer of service operations with versatility in stressful circumstances.

Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision.

Enthusiastic And eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and have motivation to learn and grow in any position.

Multi-talented as well as consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures.

  • Customer Service
  • Special Orders
  • Delivery paperwork and organization
  • Compliance standards
  • Upselling techniques
  • Performance improvement
  • Organization
  • Microsoft applications proficiency
  • Problem resolution
  • Project organization
  • Communications
  • Team management
  • Process improvement
  • Operational improvement
  • Relationship development
  • Team building
  • Supervision
  • Product upselling
  • Payment collection
  • Refund handling
  • Retail merchandising
  • Credit card processing
  • Drawer management
  • Cash register operations
  • Order taking
  • Cleanliness
  • Customer assistance
  • Customer service
  • Multitask ability
  • Answering phones with accuracy
  • Inventorying products
  • Multi-tasking ability
  • Basic math skills
  • Cash register systems
  • Cleaning and sanitizing
  • Product and service sales
  • Bagging and packaging
  • Maintaining store appearance
  • Refunds and exchanges
  • Product knowledge
  • Check cashing
  • Menu Memorization
  • High-Volume Dining
  • Point of Sale Knowledge
  • Food Preparation and Safety
  • Order Delivery Practices
  • Table Setting Knowledge
  • To-Go Order Preparation
  • Guest Seating Arrangements
  • Food Spoilage Prevention
  • Order Accuracy
  • Daily Specials Memorization
  • Food Tray Carrying
  • Beverage preparation
  • Table setting
  • Tableside service
  • Food running
  • Guest relations
  • Menu presentation
  • Hospitality service expertise
  • Dining area cleanliness
  • Accurate money handling
  • Stocking and replenishing
  • Sales expertise
  • Food preparation
  • Item promotion
  • Cash drawer management
  • Point of sale knowledge
  • Payment processing
  • Product restocking
  • Inventory management
  • Store merchandise stocking
  • Coupons and gift cards
  • Loss prevention
  • Currency sorting
  • Purchase assistance
  • Multi-Line Phone Proficiency
  • Spreadsheet management
  • Mail handling
  • Employee training and development
  • Scheduling
  • Sorting and labeling
  • Office administration
  • Staff Management
Work History
11/2014 to 08/2015 Waitress Hilton Worldwide | Tucson, AZ,
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed event contracts, including estimates, event profiles and post-event summaries.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Prepared beverages and filled food orders for customers.
  • Achieve sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Bussed and reset over 25 tables per shift, working efficiently to keep dining room and work areas clean.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Decreased customer wait times by efficiently carrying Many plates at one time without spilling or dropping food.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Prepared specialty deserts for customers.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Upsold specialty items to increase overall sales and exceed targets.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
01/2010 to 07/2013 Deli Clerk Wegmans Food Markets, Inc. | Ithaca, NY,
  • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
  • Created appealing food arrangements for party trays and specialized orders.
  • Maintained proper signage and pricing information for displays, cases and counters.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at deli counter to fulfill requests and answer questions.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
05/2010 to 02/2012 Front End Cashier Bristol Farms | Santa Barbara, CA,
  • Performed cash, card and check transactions for customer purchases.
  • Counted cash in register drawer at beginning and end of shift.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Greeted customers and responded to requests.
  • Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
  • Assisted customers by answering questions and fulfilling requests.
  • Informed front end manager of equipment repair and replacement needs to maintain operations.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Educated customers on promotions to enhance sales.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Assisted with purchasing decisions and located merchandise for customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Approached every question or concern with calm and level-headed approach to successfully address any need.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Maintained organized and orderly front end and removed carts, baskets and debris.
  • Processed exchanges and returns by processing them in company database.
  • Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices.
  • Maintained accurate system inventory by correctly inputting data changes.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Operated cash register swiping barcoded items across electronic scanner to record price and collected payment.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
04/2006 to 07/2008 Sales Associate Department Of Defense | Annapolis, MD,
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Tracked stock using company inventory management software.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Educated customers on promotions to enhance sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Achieved perfect attendance record for Number months consecutively.
  • Prepared cash deposits with zero discrepancies.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Acquired new customers, generating of team revenue.
  • Prepared contracts and processing order forms.
  • Completed orders through Different system and organized product deliveries to meet customer timetables.
  • Developed, marketed and sold full range of products.
  • Trained and developed in company processes, product knowledge, customer service and selling techniques.
  • Educated associates on market trends and stayed up-to-date on forecasts and industry news.
Expected in 06/2009 Regents Diploma | Westlake High School, Thornwood, NY GPA:
Expected in 08/2021 Associates of Applied Science | Maratime Engineering Kingsborogh Community College , Brooklyn, NY, GPA:

I am currently enrolled in College . I just recently made the change to online learning, the past year I was on campus from now I am still a full time student but from home online which leaves my schedule open for full time work. I am currently on the honor roll at college, in the top 11% of 5,000 students. I am a smart women and very kind. Every job I have every worked at I was loved by employers and customers.

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Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • Westlake High School
  • Kingsborogh Community College
Job Titles Held:
  • Waitress
  • Deli Clerk
  • Front End Cashier
  • Sales Associate
  • Regents Diploma
  • Associates of Applied Science

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