Waitress Resume Example
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WAITRESS
Professional Summary
Work History
Company Name - WaitressCity, State03/2020 - Current
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Upsold [Type] specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Used cash registers and credit card machines to cash out customers, handling average sale of $[Amount] per table.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business.
Company Name - Furniture Sales AssociateCity, State01/2017 - 07/2020
- Consulted on design of model homes for furniture placement based on layout and lighting.
- Maintained detailed files on past transactions and designs for budget and future reference.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Updated customers on scheduled deliveries of furniture to homes.
- Communicated with clients to find and design layout best suited for client needs and location.
- Cultivated relationships with vendors and distributors to negotiate best available prices.
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Completed sales in excess of $[Amount] with near-zero error rate using POS system.
- Assisted customers by answering questions and fulfilling requests.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Kept [Type] and [Type] areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Assisted customers with locating and choosing merchandise in any store department.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Answered questions about store policies and concerns to support positive customer experiences.
- Issued receipts and processed refunds, credits, or exchanges.
- Stocked merchandise each [Timeframe], clearly labeling items, arranging according to size or color and preparing attractive displays.
- Checked prices for customers and processed items sold by scanning barcodes.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Educated customers on promotions to enhance sales.
- Monitored customers for signs of security concerns and escalated issues to management.
- Listened to customer needs and desires to identify and recommend optimal products.
Company Name - Assistant ManagerCity, State04/2016 - 01/2017
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Submitted reports to senior management to aid in business decision-making and planning.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Increased sales revenues by [Number]% over [Timeframe] by promoting complementary products and educating customers about store promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Coached team on effective upselling and cross-selling methods.
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Communicated with managers of other departments to maintain transparency.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Attended monthly sales meetings and reported pertinent information to employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Responded to customer concerns, working with manager to raise customer satisfaction ratings by [Number]% in [Number] years.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Skills
Education
Expected in 01/2027Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus VirtualCityAssociate of Science: Clinical Nurse Specialist
Jose Licourt DominguezCityHigh School Diploma
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Resume Strength
- Completeness
- Measurable results
- Strong summary
Resume Overview
School Attended
- Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
- Jose Licourt Dominguez
Job Titles Held:
- Waitress
- Furniture Sales Associate
- Assistant Manager
Degrees
- Associate of Science : Clinical Nurse Specialist
High School Diploma
