Waitress Resume Example Cuba Libre Bar

WAITRESS

Professional Summary

Work History

Cuba Libre Bar - WaitressJacksonville, FL03/2020 - Current

Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Upsold [Type] specialty items, wine selections and desserts to increase overall sales and exceed targets.
Used cash registers and credit card machines to cash out customers, handling average sale of $[Amount] per table.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business.

Furniture Source Inc. - Furniture Sales AssociateJacksonville, FL01/2017 - 07/2020

Consulted on design of model homes for furniture placement based on layout and lighting.
Maintained detailed files on past transactions and designs for budget and future reference.
Researched furniture materials and suggested pieces to clients based on budget and want.
Followed up with clients after installation and delivery to gauge customer satisfaction.
Updated customers on scheduled deliveries of furniture to homes.
Communicated with clients to find and design layout best suited for client needs and location.
Cultivated relationships with vendors and distributors to negotiate best available prices.
Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Completed sales in excess of $[Amount] with near-zero error rate using POS system.
Assisted customers by answering questions and fulfilling requests.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Kept [Type] and [Type] areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Assisted customers with locating and choosing merchandise in any store department.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Answered questions about store policies and concerns to support positive customer experiences.
Issued receipts and processed refunds, credits, or exchanges.
Stocked merchandise each [Timeframe], clearly labeling items, arranging according to size or color and preparing attractive displays.
Checked prices for customers and processed items sold by scanning barcodes.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Educated customers on promotions to enhance sales.
Monitored customers for signs of security concerns and escalated issues to management.
Listened to customer needs and desires to identify and recommend optimal products.

Clinical Research Management Inc. - Assistant ManagerTampa, FL04/2016 - 01/2017

Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Submitted reports to senior management to aid in business decision-making and planning.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Increased sales revenues by [Number]% over [Timeframe] by promoting complementary products and educating customers about store promotions.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Coached team on effective upselling and cross-selling methods.
Trained team members in successful strategies to meet operational and sales targets.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Onboarded new employees, including training, mentoring and new hire documentation.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Communicated with managers of other departments to maintain transparency.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Attended monthly sales meetings and reported pertinent information to employees.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Responded to customer concerns, working with manager to raise customer satisfaction ratings by [Number]% in [Number] years.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Skills

Education

Expected in 01/2027Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus VirtualTampa, FLAssociate of Science: Clinical Nurse Specialist

Jose Licourt DominguezCubaHigh School Diploma

Resume Overview

Companies Worked For:

Cuba Libre Bar
Furniture Source Inc.
Clinical Research Management Inc.

School Attended

Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
Jose Licourt Dominguez

Job Titles Held:

Waitress
Furniture Sales Associate
Assistant Manager

Degrees

Associate of Science : Clinical Nurse Specialist
High School Diploma

Waitress Resume Example

Resume Score: 80%

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