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Waitress Resume Example

Resume Score: 80%

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WAITRESS
Professional Summary
Work History
Cuba Libre Bar - WaitressJacksonville, FL03/2020 - Current
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Upsold [Type] specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Used cash registers and credit card machines to cash out customers, handling average sale of $[Amount] per table.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business.
Furniture Source Inc. - Furniture Sales AssociateJacksonville, FL01/2017 - 07/2020
  • Consulted on design of model homes for furniture placement based on layout and lighting.
  • Maintained detailed files on past transactions and designs for budget and future reference.
  • Researched furniture materials and suggested pieces to clients based on budget and want.
  • Followed up with clients after installation and delivery to gauge customer satisfaction.
  • Updated customers on scheduled deliveries of furniture to homes.
  • Communicated with clients to find and design layout best suited for client needs and location.
  • Cultivated relationships with vendors and distributors to negotiate best available prices.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Completed sales in excess of $[Amount] with near-zero error rate using POS system.
  • Assisted customers by answering questions and fulfilling requests.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Kept [Type] and [Type] areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Stocked merchandise each [Timeframe], clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Educated customers on promotions to enhance sales.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Listened to customer needs and desires to identify and recommend optimal products.
Clinical Research Management Inc. - Assistant ManagerTampa, FL04/2016 - 01/2017
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Increased sales revenues by [Number]% over [Timeframe] by promoting complementary products and educating customers about store promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Coached team on effective upselling and cross-selling methods.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Communicated with managers of other departments to maintain transparency.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by [Number]% in [Number] years.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Skills
Education
Expected in 01/2027Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus VirtualTampa, FLAssociate of Science: Clinical Nurse Specialist
Jose Licourt DominguezCubaHigh School Diploma
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Cuba Libre Bar
  • Furniture Source Inc.
  • Clinical Research Management Inc.

School Attended

  • Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
  • Jose Licourt Dominguez

Job Titles Held:

  • Waitress
  • Furniture Sales Associate
  • Assistant Manager

Degrees

  • Associate of Science : Clinical Nurse Specialist
    High School Diploma

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