, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Results-driven Waitress with 16 years of customer service and guest satisfaction. Also, experienced in supporting daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Skillful in setting up food stations, accurately recording orders and assisting guests in making menu choices. Also, very comfortable with counting inventory and putting truck orders in and also checking trucks in. Very knowledgeable in P & L, Food cost, labor cost, etc. Reliable, customer service-driven team player.
Skills
Menu memorization
High-volume dining
Point of Sale (POS) system operations
Sales Techniques
Menu knowledge
Food inspection
Food safety understanding
Safe food handling
Regulatory compliance
Dining customer service
Table Bussing
Dish preparation
Relationship management
Special dietary requirements
Effective customer upselling
Seating assignment preparation
Check payment processing
Price memorization
Service prioritization
Table setting arrangements
Buffet setup and takedown
Experience
06/2020 to 10/2020WaitressHyatt Hotels Corp. | Dublin, OH,
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Increased sales of high margin menu items through effective upselling.
04/2019 to 06/2020Waitress/Hostess ManagerOld Mill Restaurant | City, STATE,
Managed guest expectations by relaying information regarding hours, wait times and specials.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Answered customers' questions about hours, seating, current wait time and other information.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Enhanced guests' experiences by fulfilling special requests during visits.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Assisted [Job title] by taking guests drink orders, [Task] and [Task].
Accommodated guests with children and special needs to promote comfortable dining experience.
04/2016 to 03/2019Manager's AssistantSmoky Mountain Pancake House | City, STATE,
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Enforced company policies and procedures to strengthen operational standards across departments.
Completed inventory audits to identify losses and project demand.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Supported sales management initiatives to optimize business development.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.
Enhanced sales by implementing merchandising and promotional improvements.
Directed and led employees, supervising activities to drive productivity and efficiency.
Oversaw team development according to industry service standards to further customer loyalty.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Delegated daily tasks to team members to optimize group productivity.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Assisted [Job title] in evaluating employee performance and cultivating improvement initiatives.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Organized schedules, workflows and shift coverage to meet expected business demands.
02/2005 to 04/2016Server/Managerial AssistantPerkins Family Restaurant & Bakery | City, STATE,
Organized training materials and user manuals to promote onboarding sessions.
Implemented office efficiency improvements to streamline task delegation.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Proofread and typed correspondence to streamline business summary digestion by [Job title].
Supervised [Type] staff and strategically delegated work assignments to meet office administrative needs.
Monitored office supply use and stock levels, placing replenishment orders as needed.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Input [Type] data into system using [Software], adhering to all procedures to keep information private.
Supervised invoice creation and submission to enable prompt and efficient customer billing.
Prepared [Type] reports compiled from [Type] and [Type] data and disseminated to [Job title]s.
Proofed [Type] and [Type] documents to keep all correspondence free of grammar errors.
Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Reviewed [Type] and [Type] information to give customers correct details regarding [Type] issues.
Scheduled meetings for [Job title]s and coordinated materials to be distributed to all attendees.
Responded promptly to customer questions via email, reducing phone inquiries by approximately [Number]%.
Identified [Type] issues before they escalated and implemented [Technique] for effective resolution.
Tracked usage of [Type] supplies and placed orders to maintain inventory levels.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Assisted on special projects, such as [Type] and [Type] assignments, by [Action] and [Action].
Managed travel arrangements, agendas and accommodations coordination for [Type] personnel.
Created professional memoranda, letters and [Type] copy for [Job title]s, meeting expected deadlines for distribution.
Documented office procedures and processes into [Type] manuals for use by all administrative personnel.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Developed organizational filing systems for confidential customer records and reports.
Promoted engagement in reaching sales targets within environment with detailed, high-level accuracy.
Coordinated office activities to streamline operations and promote compliance with organizational policies.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Maintained [Type] database to deliver access to and easy navigation of important organizational documents.
Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
Education and Training
Expected in 05/2008High School Diploma | Jefferson County High School, Dandridge, TNGPA:
Additional Information
I have been to many seminars or classes or meetings where customer service is taught or learned and management skills as well
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