Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Experienced Waitress offering enthusiasm, dedication and exceptional work ethic. Trained in customer service with in-depth knowledge. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Detail-oriented Shipping professional skilled in coordinating shipping and receiving duties using organizational and problem-solving abilities. Accustomed to successfully managing high-volume work with little oversight, including examining shipments and facilitating vendor resolutions. Excellent document management and deadline monitoring skills.

Skills
  • Effective sales techniques
  • Point of Sale (POS) system operations
  • Safe food handling
  • Dining customer service
  • Documentation and reporting
  • Quality assurance
  • Package preparation
  • Shipping coordination
  • Inventory management
  • Customer service
Experience
07/2018 to Current Waitress Life Care Centers Of America | Bruceton, TN,
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Greeted customers, assisted with questions and recommended daily specials, wine and desserts to guide patrons toward more profitable items.
  • Increased sales of key menu items through effective upselling.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
12/2017 to 07/2018 Shipping Clerk Rr Donnelley & Sons | Lenexa, KS,
  • Organized storage areas to maximize efficiency of materials movements and minimize labor required.
  • Directed materials routing by preparing accurate shipping orders and bills of lading.
  • Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
  • Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Consulted price lists to calculate costs, such as shipping, storage and demurrage charges.
  • Prepared shipments for postage through careful packing, sealing and labeling of materials.
  • Determined best shipping method for materials, considering shipping procedures, routes and rates.
  • Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
06/2009 to 12/2017 Waitress Supervisor Wegmans Food Markets | Middlesex, NJ,
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Partnered with team members to efficiently serve food and beverages.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Implemented new POS system and trained staff members of effective use.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Calculated charges, issued table checks and collected payments from customers.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Greeted customers, assisted with questions and recommended daily specials, wine and desserts to guide patrons toward more profitable items.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
04/2006 to 03/2009 Retail Manager Holliday Fashions | City, STATE,
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Monitored store inventory levels and assessed cash and operations reports, implementing changes to bolster efficiency.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Recruited and effectively guided new employees to reach team goals and initiate growth objectives.
Education and Training
Expected in | Business University of Memphis, Memphis, TN GPA:

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Resume Overview

School Attended

  • University of Memphis

Job Titles Held:

  • Waitress
  • Shipping Clerk
  • Waitress Supervisor
  • Retail Manager

Degrees

  • Some College (No Degree)

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