Waitress Resume Example
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WAITRESS
Summary
Experienced Waitress offering enthusiasm, dedication and exceptional work ethic. Trained in customer service with in-depth knowledge. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Detail-oriented Shipping professional skilled in coordinating shipping and receiving duties using organizational and problem-solving abilities. Accustomed to successfully managing high-volume work with little oversight, including examining shipments and facilitating vendor resolutions. Excellent document management and deadline monitoring skills.
Skills
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Experience
Waitress|Company Name - City, State|07/2018 - Current
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Greeted customers, assisted with questions and recommended daily specials, wine and desserts to guide patrons toward more profitable items.
- Increased sales of key menu items through effective upselling.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Shipping Clerk|Company Name - City, State|12/2017 - 07/2018
- Organized storage areas to maximize efficiency of materials movements and minimize labor required.
- Directed materials routing by preparing accurate shipping orders and bills of lading.
- Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
- Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Consulted price lists to calculate costs, such as shipping, storage and demurrage charges.
- Prepared shipments for postage through careful packing, sealing and labeling of materials.
- Determined best shipping method for materials, considering shipping procedures, routes and rates.
- Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
Waitress Supervisor|Company Name - City, State|06/2009 - 12/2017
- Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
- Partnered with team members to efficiently serve food and beverages.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Implemented new POS system and trained staff members of effective use.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Calculated charges, issued table checks and collected payments from customers.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Greeted customers, assisted with questions and recommended daily specials, wine and desserts to guide patrons toward more profitable items.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Retail Manager|Company Name - City, State|04/2006 - 03/2009
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Monitored store inventory levels and assessed cash and operations reports, implementing changes to bolster efficiency.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Recruited and effectively guided new employees to reach team goals and initiate growth objectives.
Education and Training
University of Memphis|City, StateSome College (No Degree): Business
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Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- University of Memphis
Job Titles Held:
- Waitress
- Shipping Clerk
- Waitress Supervisor
- Retail Manager
Degrees
- Some College (No Degree) : Business
