Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Experienced Waitress offering enthusiasm, dedication and exceptional work ethic. Trained in customer service with in-depth knowledge. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Detail-oriented Shipping professional skilled in coordinating shipping and receiving duties using organizational and problem-solving abilities. Accustomed to successfully managing high-volume work with little oversight, including examining shipments and facilitating vendor resolutions. Excellent document management and deadline monitoring skills.
Skills
Effective sales techniques
Point of Sale (POS) system operations
Safe food handling
Dining customer service
Documentation and reporting
Quality assurance
Package preparation
Shipping coordination
Inventory management
Customer service
Experience
07/2018 to CurrentWaitressLife Care Centers Of America | Bruceton, TN,
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Greeted customers, assisted with questions and recommended daily specials, wine and desserts to guide patrons toward more profitable items.
Increased sales of key menu items through effective upselling.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
12/2017 to 07/2018Shipping ClerkRr Donnelley & Sons | Lenexa, KS,
Organized storage areas to maximize efficiency of materials movements and minimize labor required.
Directed materials routing by preparing accurate shipping orders and bills of lading.
Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
Consulted price lists to calculate costs, such as shipping, storage and demurrage charges.
Prepared shipments for postage through careful packing, sealing and labeling of materials.
Determined best shipping method for materials, considering shipping procedures, routes and rates.
Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
06/2009 to 12/2017Waitress SupervisorWegmans Food Markets | Middlesex, NJ,
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Partnered with team members to efficiently serve food and beverages.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Implemented new POS system and trained staff members of effective use.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Managed closing duties, including restocking items and reconciling cash drawer.
Calculated charges, issued table checks and collected payments from customers.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Greeted customers, assisted with questions and recommended daily specials, wine and desserts to guide patrons toward more profitable items.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
04/2006 to 03/2009Retail ManagerHolliday Fashions | City, STATE,
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Organized and updated schedules to optimize coverage for expected customer demands.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Monitored store inventory levels and assessed cash and operations reports, implementing changes to bolster efficiency.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Recruited and effectively guided new employees to reach team goals and initiate growth objectives.
Education and Training
Expected in | BusinessUniversity of Memphis, Memphis, TNGPA:
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