Organized [Job Title] with experience in [Type] restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Skills
Beverage preparation
Stocking and replenishing
Dining area maintenance
Hospitality service expertise
Work History
01/2020 to 03/2021
WaitressUncle Julio's – Schaumburg, IL,
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Implemented new drink policies, reducing over-pouring by [Number]%.
Upsold [Type] specialty items, wine selections and desserts to increase overall sales and exceed targets.
Prepared specialty desserts for customers including [Type] and [Type].
Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business.
Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Prepared beverages and filled food orders for customers.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by [Amount]%.
Used cash registers and credit card machines to cash out customers, handling average sale of $[Amount] per table.
Checked identification to enforce age regulations for alcoholic beverages.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
04/2016 to 11/2019
WaitressUncle Julio's – Dallas, TX,
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Upsold [Type] specialty items, wine selections and desserts to increase overall sales and exceed targets.
Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business.
Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by [Amount]%.
Used cash registers and credit card machines to cash out customers, handling average sale of $[Amount] per table.
Checked identification to enforce age regulations for alcoholic beverages.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
09/2015 to 06/2016
ParaprofessionalUniversal Health Services – Saint Marys, OH,
Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Supported student learning objectives through personalized and small group assistance.
Kept classrooms clean by sterilizing and disinfecting toys and surfaces.
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Prepared reports and paperwork for parent-teacher conferences.
Identified warning signs of emotional or developmental problems and reported to parents.
Led reading and arts and crafts lessons.
Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
Supported [Number] classroom teachers in implementing developmentally-appropriate curriculum for group of [Number] students.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
Maintained head count and attendance sheets.
Collated classroom materials to help teachers prepare for daily instruction and activities.
Facilitated group sessions and provided one-on-one support.
Took daily attendance, notifying classroom teacher immediately of any student absences.
Organized classroom library and art areas each day to keep classroom well-maintained.
Relieved classroom teacher during breaks, using [Skill] to maintain order and structure in classroom.
Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
08/2012 to 06/2015
Art TherapistUniversal Health Services – Searcy, AR,
Assessed needs of each student and developed art therapy interventions to meet needs.
Performed departmental assessments, art therapy evaluations and quality assurance surveys.
Implemented creative art therapy activities to diagnose and treat [Number] adult and adolescent patients.
Completed diagnostic assessments and collaborated with clients to create and implement treatment.
Translated patients' treatment goals into art therapy interventions and integrated patients’ behaviors with graphic responses.
Managed inventory and ordered new art supplies.
Maintained thorough and confidential records of therapeutic sessions and observations.
Developed goal-oriented psycho-educational therapeutic activities to improve clients' level of functioning.
Observed, monitored and documented client behavior and responses to treatment.
Created art therapy gallery to promote increased self-esteem and accomplishment.
Displayed clients' artwork by hosting art shows for peers and family members.
Provided diverse menu of open play and targeted strategies to deliver effective therapy.
Facilitated art-based groups for [Type] and [Type] patients with more than [Number] weekly students.
Talked with clients during art or other therapy sessions to build rapport, acknowledge progress and reflect upon reactions to artistic process.
Designed art therapy sessions and programs to meet client's goals or objectives.
Observed patients during sessions to assess progress and track data.
Filled out [Type] notes for each patient every [Timeframe].
Evaluated patients and conducted assessments as part of differential diagnosis process.
Held individual art therapy sessions to assist patients with managing symptoms and redirecting urges.
Education
Expected in 06/2009
Bachelor of Arts: Art, Psych Alverno College - Milwaukee, GPA:
Additional Information
I would describe my self as an animal lover. I grew up with pets of all kinds, and currently have 1 dog and 2 cats who we consider to be important members of our family. It is important to us that our animals needs are met physically, emotionally, and socially. We have quite a large number of dogs in our extended family and friend group, and often have play dates. These experiences have taught me a lot about reading animals body language and behavior and responding appropriately and respectfully. This has also given me experiencing introducing and socializing dogs to create harmonious interactions and even strong friendships. I feel I can be an essential part of your team because of my experience with animals, customer service skills, cleaning, documenting, and strong work ethic. I will be dedicated to meeting the needs of not only the animals but the organization as a whole. Thank you for your time and consideration.
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