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Waitress Resume Example

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AB
WAITRESS
Summary

Responsible waitress/cashier with over 10 years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and contributing time and abilities toward team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Superior work ethic with continual positive attitude.

Seasoned employee with exemplary skills in management and customer service. Engaging personality and service-driven background coupled with knowledge of how to quickly engage and learn new things easily. Seeking opportunity to build success with exciting organization. I am a team player who will jump in an work with others no matter what type of work an get it done. I am a fast learner an easily pick up on new things an will follow all rules as given to me. I look forward to being given the oppurtunity to join your company an further my skills an trades in any positions open that you would find suitable for me.

Skills
  • Effective sales techniques
  • Safe food handling
  • High-volume dining
  • Menu memorization
  • Point of Sale (POS) system operations
  • Prompt table clearance
  • Check payment processing
  • Service prioritization
  • Policy/program development
  • Supervision and training
  • Cross-functional team management
  • Sales team development
  • Performance improvements
  • Employee development
  • Profit and loss accountability
  • Recruiting and Hiring
  • Economic analysis
  • Skilled negotiator
  • Staff supervision
  • Financial document control
  • Team oversight
  • Safety assurance
  • Vendor relationships
  • Leadership and team building
  • Inventory management
  • Safety protocol
  • Communication skills
Experience
Waitress / Casa Grande Mexican Grill & Bar - Perry, FL05/2017 - 10/2019
  • Increased sales of key menu items through effective upselling.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Cashier / Gas & Grill 221 - Perry, FL12/2016 - 10/2017
  • Processed returned items in accordance with store policy.
  • Read weekly sales inserts and monitored price changes.
  • Inspected items for damage and obtained replacements for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Received payments for products sold and issued receipts.
  • Trained new employees in cashiering procedures, offering assistance in resolving all in store issues.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Processed customer payments quickly and returned exact change and receipts.
General Manager / Hardees of Perry - Perry, FL01/2012 - 08/2015
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliations.
  • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
  • Designed sales and service strategies to improve revenue and retention.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Maximized time and manpower by consolidating material planning, data collecting, payroll and accounting programs into one centralized system.
  • Trained and developed culinary personnel to strive for continuous knowledge and professional development.
  • Facilitated business initiative rollout, marketing strategy development and procurement of goods from vendors.
  • Consistently complied with company policies and government regulations.
  • Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
Education and Training
Taylor County High School - Perry, FL05/2009High School Diploma
Saint Leo University - Saint Leo, FLBachelor of Arts: Buisness
  • Major in buisness management
  • Minor in marketing
American Training Academy - Los Angeles, CA06/2020Guard Card: Security And Loss Prevention Services
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Resume Overview

Companies Worked For:

  • Casa Grande Mexican Grill & Bar
  • Gas & Grill 221
  • Hardees of Perry

School Attended

  • Taylor County High School
  • Saint Leo University
  • American Training Academy

Job Titles Held:

  • Waitress
  • Cashier
  • General Manager

Degrees

  • Taylor County High School - Perry, FL 05/2009 High School Diploma
    Saint Leo University - Saint Leo, FL Bachelor of Arts : Buisness
    American Training Academy - Los Angeles, CA 06/2020 Guard Card : Security And Loss Prevention Services

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