LiveCareer-Resume

Waitress resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Assembly Line Worker with 1 year and 2 months in a large scale manufacturing environment. Safety-conscious with a strong attention to detail. Quality Control Auditor skilled at quickly learning new processes, technologies and machinery. Detail-oriented grinder adept at interpreting blueprints, working with others and meeting production deadlines.

Highlights
  • Accuracy
  • Expert in safety rules and operation
  • Machining familiarity
  • Drilling and tapping skills
  • Brazing ability
Accomplishments

Successfully completed the company’s rigorous employee development program.

Experience
Waitress, 09/2012 to 05/2013
Aramark Corp.Zephyr Cove, NV, United States

Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues. Unboxed new merchandise. Rotated stock to maintain freshness. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods.

Sales Associate, 05/2013 to 11/2013
GoatFontana, CA, United States

Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Increased purchase totals by recommending additional items. Reviewed purchases for fraudulent activities. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Solicited referrals from satisfied clients. Answered incoming telephone calls with professional and knowledgeable responses. Set aside on-hold reservations. Created attractive displays. Developed and executed sales promotions. Provided expert product and service information. Maintained up-to-date knowledge of customer buying habits.

Cashier, 07/2013 to 11/2013
Veterans AdministrationChillicothe, OH, United States

Cleaned and straightened work area. Assessed customer needs and responded to questions. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues. Unboxed new merchandise. Rotated stock to maintain freshness. Updated register logs. Weighed food to determine correct pricing. Operated cash register with proficiency. Worked overtime shifts during busy periods.

Customer Service Representative, 01/2014 to 04/2015
Xpo Logistics Inc.Naperville, MI, United States

Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion.Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Ran reports and supplied data to fulfill customer report requirements. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Assisted with the development of the call center's operations, quality and training processes. Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations. Properly directed inbound calls in phone queues to improve call flow.

General Laborer, 02/2014 to 04/2015
QuadgraphicsBig Bend, WI,

Run production line. Grind/shave excessive parts off materials. Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Transported goods from racks, shelves and vehicles. Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport. Worked at a rapid pace to meet tight deadlines. Verified and recorded the count and condition of cargo received. Removed pallets, freezer boxes and damaged products from returning trailers. Banded, wrapped, packaged and cleaned equipment. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Packed containers and re-packed damaged containers. Assembled product containers and crates.

Front Desk Receptionist/ Housekeeper, 05/2015 to 08/2015
BramblesCowpens, SC,

Hand dusted and wiped clean office furniture, fixtures and window sills. Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions. Swept and damp-mopped private stairways and hallways. Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures. Dusted ceiling air conditioning diffusers and ventilation systems. Spot cleaned carpets using industrial carpet cleaner. Stripped floors using electrical cleaning equipment. Emptied and cleaned all waste receptacles. Cleaned and returned vacant rooms to occupant-ready status. Stocked toilet tissue and paper towels, as well as other restroom supplies. Kept utility sink rooms in clean, neat and orderly condition. Set up and cleaned banquet and conference rooms. Maintained hotel locker rooms, lounges and back of house areas. Supplied guests with extra towels and toiletries when requested. Informed supervisor when supplies were low. Replenished guest supplies and amenities. Cleaned and dusted cobwebs on light fixtures, baseboards and window sills. Stocked room attendant carts with supplies. Removed trash and dirty linens from room attendant carts. Swept and vacuumed floors, hallways and stairwells. Delivered special request items such as cribs to guest rooms. Replenished hotel amenities such as drinking glasses and writing supplies. Cleaned rooms to the satisfaction of all clients. Make room reservations. Managed a 68-room full-service boutique hotel. Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. Recommended top dining and entertainment options for guests in the Atmore area. Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette. Greeted all guests in a courteous and professional manner. Fostered strong working relationships with all hotel departments.

Quality Control Auditor, 05/2015 to 11/2015
Alto Products CorpCity, STATE,

Supervised material flow, storage and global order fulfillment. Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Oversaw special orders and after-hours, urgent shipping jobs. Unloaded, picked, staged and loaded products for shipping. Resolved service issues in a timely manner, including coordinating and processing returns.Oversaw warehousing and storage practices and housekeeping. Transported goods from racks, shelves and vehicles. Removed pallets, freezer boxes and damaged products from returning trailers. Banded, wrapped, packaged and cleaned equipment. Assembled product containers and crates. Packed containers and re-packed damaged containers. Check the quality of parts.

Education
High School Diploma: Advanced Diploma, Expected in May 2013
Escambia County High School - Atmore, Al.
GPA:

2.9 GPA

Associate of Applied Science: ADN, Expected in
Jefferson Davis Community College - Atmore, Al
GPA:

Had to withdraw to accommodate my employer's need.

Skills

calculators, cash registers, catalogs, contracts, cooking, credit, customer service, features, inventory, Issue receipts, Mark, materials, exchange, money, newspaper, next, policies, polish, quick, Read, sales, scanners, tables, taxes, telephone, answering phones, wise.

  • Sales Software: Salesforce.com, TapScan
  • Public Relations Software: Bacon's Mediasource, Factiva
  • Desktop Publishing Software: Photoshop, Illustrator, HTML

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Resume Overview

School Attended

  • Escambia County High School
  • Jefferson Davis Community College

Job Titles Held:

  • Waitress
  • Sales Associate
  • Cashier
  • Customer Service Representative
  • General Laborer
  • Front Desk Receptionist/ Housekeeper
  • Quality Control Auditor

Degrees

  • High School Diploma
  • Associate of Applied Science

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