Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
I am a team player and work well with others. I have a very strong social skills with customers and people in general. I font have a lot of office experience but I have a lot to offer
Skills
Safe food handling
High-volume dining
Point of Sale (POS) system operations
Effective sales techniques
Experience
Waitress, 02/2015 to Current Hyatt Hotels Corp. – Siesta Key, FL,
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Waitress, 12/2004 to 02/2015 Hyatt Hotels Corp. – Sunnyvale, CA,
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Increased sales of key menu items through effective upselling.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Customer Service, 11/2002 to 12/2004 The Tjx Companies, Inc. – Canton, MI,
Recommended optimal merchandise based on customer needs and desires.
Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
Stayed up to date on store promotions, payment policies and security practices.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Educated customers on product and service offerings.
Used [Type] register system to ring up customer purchases, process payments and issue receipts.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Recommended merchandise to customers based on needs and preferences.
Improved operations by working with team members and customers to find workable solutions.
Learned [Task] and [Task] to support office needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Completed [Type] project resulting in [Result].
Education and Training
High School Diploma: , Expected in 06/1990 Letchworth High School - Gainesville, NY GPA:
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