Waitress resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Hardworking customer service professional accustomed to fast-paced sales and support call center environments. Works quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in several computer applications including Microsoft Word, Excel, and Powerpoint. Analytical problem solver with the ability to quickly grasp new and complex concepts. Disciplined with a good work ethic developed through employment and extracurricular involvement. Multi-tasks, delegates and manages projects effectively. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Skills
Microsoft Office expertise
Quick learner
Credit card payment processing
Retail sales customer service
Shipping and receiving understanding
Technologically savvy
Call center experience
Problem-solving abilities
Active listening
Inbound and outbound calling
Team leadership
High-energy attitude
Clerical support
Sales expertise
Promotional support
Courteous demeanor
Adaptive team player
Office equipment proficiency
Organizational strengths
Client documentation
Client safety and first aid
Compassionate client care
Case management experience
Crisis management
Documentation and reporting
Sorting and labeling
Privacy and confidentiality
Vital sign assessment
Accounting and bookkeeping
Safe food handling
Menu memorization
Effective sales techniques
Conflict and dispute resolution
Exceptional time management
Sales techniques
Effective customer upselling
Experience
Waitress, 04/2008 to 04/2012 Aramark Corp. – Canyon, TX,
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness
Updated repeat customers on menu changes and updates to maintain quality service relationships
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
Answered phones politely and promptly, accurately recording and confirming reservations
Calculated charges, issued table checks and collected payments from customers
Checked order accuracy and food quality before delivering to customers
Inspected restrooms for cleanliness and availability of supplies multiple times per shift
Cashier/Carryout, 01/2009 to 06/2012 Premier Bank – Brimfield, OH,
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
Helped customers find specific products, answering questions and offering advice
Trained new team members in cash register operation, stock procedures and customer service
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
Learned roles of other departments to provide coverage and keep store operational
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
Worked closely with front-end staff to assist customers
Patient Care Aid, 06/2013 to 01/2019 Valley Hope – City, STATE,
Provided mental and emotional support to keep clients happy and healthy
Worked to improve patient outlook and daily living through compassionate care
Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes
Monitored client behaviors and emotional states, reporting concerns to the director of nursing and documenting information in files
Managed various daily job tasks, including patient transportation and appointment scheduling
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
Monitored clients' progress to report necessary changes
Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships
Customer Service Representative, 03/2018 to Current QC Supply – City, STATE,
Maintained revenue streams by exhausting every option before offering refunds
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development
Collected customer feedback and recommended procedural or product changes to enhance future service delivery
Assisted numerous customers each day with a variety of questions
Documented conversations with customers to track requests, problems and solutions
Addressed customer service inquiries quickly and accurately
Managed special accounts for upscale customers with specific needs and expectations
Provided customer support via phone and online chatroom for new customers and returning customers seeking answers on products or needing help using the website to checkout
Education and Training
: General Education, Business Management, Expected in Northeast Community College - Norfolk, NE, GPA:
: Business Administration, Expected in Wayne State College - Wayne, NE, GPA:
High School Diploma: , Expected in 05/2011 O'Neill High School - O'Neill, NE, GPA:
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