Waitress resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Hardworking customer service professional accustomed to fast-paced sales and support call center environments. Works quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in several computer applications including Microsoft Word, Excel, and Powerpoint. Analytical problem solver with the ability to quickly grasp new and complex concepts. Disciplined with a good work ethic developed through employment and extracurricular involvement. Multi-tasks, delegates and manages projects effectively. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

  • Microsoft Office expertise
  • Quick learner
  • Credit card payment processing
  • Retail sales customer service
  • Shipping and receiving understanding
  • Technologically savvy
  • Call center experience
  • Problem-solving abilities
  • Active listening
  • Inbound and outbound calling
  • Team leadership
  • High-energy attitude
  • Clerical support
  • Sales expertise
  • Promotional support
  • Courteous demeanor
  • Adaptive team player
  • Office equipment proficiency
  • Organizational strengths
  • Client documentation
  • Client safety and first aid
  • Compassionate client care
  • Case management experience
  • Crisis management
  • Documentation and reporting
  • Sorting and labeling
  • Privacy and confidentiality
  • Vital sign assessment
  • Accounting and bookkeeping
  • Safe food handling
  • Menu memorization
  • Effective sales techniques
  • Conflict and dispute resolution
  • Exceptional time management
  • Sales techniques
  • Effective customer upselling
Waitress, 04/2008 to 04/2012
Aramark Corp.Canyon, TX,
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
  • Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness
  • Updated repeat customers on menu changes and updates to maintain quality service relationships
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Answered phones politely and promptly, accurately recording and confirming reservations
  • Calculated charges, issued table checks and collected payments from customers
  • Checked order accuracy and food quality before delivering to customers
  • Inspected restrooms for cleanliness and availability of supplies multiple times per shift
Cashier/Carryout, 01/2009 to 06/2012
Premier BankBrimfield, OH,
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Helped customers find specific products, answering questions and offering advice
  • Trained new team members in cash register operation, stock procedures and customer service
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
  • Learned roles of other departments to provide coverage and keep store operational
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
  • Worked closely with front-end staff to assist customers
Patient Care Aid, 06/2013 to 01/2019
Valley HopeCity, STATE,
  • Provided mental and emotional support to keep clients happy and healthy
  • Worked to improve patient outlook and daily living through compassionate care
  • Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes
  • Monitored client behaviors and emotional states, reporting concerns to the director of nursing and documenting information in files
  • Managed various daily job tasks, including patient transportation and appointment scheduling
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
  • Monitored clients' progress to report necessary changes
  • Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships
Customer Service Representative, 03/2018 to Current
QC SupplyCity, STATE,
  • Maintained revenue streams by exhausting every option before offering refunds
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Assisted numerous customers each day with a variety of questions
  • Documented conversations with customers to track requests, problems and solutions
  • Addressed customer service inquiries quickly and accurately
  • Managed special accounts for upscale customers with specific needs and expectations
  • Provided customer support via phone and online chatroom for new customers and returning customers seeking answers on products or needing help using the website to checkout
Education and Training
: General Education, Business Management, Expected in
Northeast Community College - Norfolk, NE,
: Business Administration, Expected in
Wayne State College - Wayne, NE,
High School Diploma: , Expected in 05/2011
O'Neill High School - O'Neill, NE,

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Resume Overview

School Attended

  • Northeast Community College
  • Wayne State College
  • O'Neill High School

Job Titles Held:

  • Waitress
  • Cashier/Carryout
  • Patient Care Aid
  • Customer Service Representative


  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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