LiveCareer-Resume

Waitress resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Hardworking customer service professional accustomed to fast-paced sales and support call center environments. Works quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in several computer applications including Microsoft Word, Excel, and Powerpoint. Analytical problem solver with the ability to quickly grasp new and complex concepts. Disciplined with a good work ethic developed through employment and extracurricular involvement. Multi-tasks, delegates and manages projects effectively. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Skills
  • Microsoft Office expertise
  • Quick learner
  • Credit card payment processing
  • Retail sales customer service
  • Shipping and receiving understanding
  • Technologically savvy
  • Call center experience
  • Problem-solving abilities
  • Active listening
  • Inbound and outbound calling
  • Team leadership
  • High-energy attitude
  • Clerical support
  • Sales expertise
  • Promotional support
  • Courteous demeanor
  • Adaptive team player
  • Office equipment proficiency
  • Organizational strengths
  • Client documentation
  • Client safety and first aid
  • Compassionate client care
  • Case management experience
  • Crisis management
  • Documentation and reporting
  • Sorting and labeling
  • Privacy and confidentiality
  • Vital sign assessment
  • Accounting and bookkeeping
  • Safe food handling
  • Menu memorization
  • Effective sales techniques
  • Conflict and dispute resolution
  • Exceptional time management
  • Sales techniques
  • Effective customer upselling
Experience
Waitress, 04/2008 to 04/2012
Aramark Corp.Canyon, TX,
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
  • Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness
  • Updated repeat customers on menu changes and updates to maintain quality service relationships
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Answered phones politely and promptly, accurately recording and confirming reservations
  • Calculated charges, issued table checks and collected payments from customers
  • Checked order accuracy and food quality before delivering to customers
  • Inspected restrooms for cleanliness and availability of supplies multiple times per shift
Cashier/Carryout, 01/2009 to 06/2012
Premier BankBrimfield, OH,
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Helped customers find specific products, answering questions and offering advice
  • Trained new team members in cash register operation, stock procedures and customer service
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
  • Learned roles of other departments to provide coverage and keep store operational
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
  • Worked closely with front-end staff to assist customers
Patient Care Aid, 06/2013 to 01/2019
Valley HopeCity, STATE,
  • Provided mental and emotional support to keep clients happy and healthy
  • Worked to improve patient outlook and daily living through compassionate care
  • Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes
  • Monitored client behaviors and emotional states, reporting concerns to the director of nursing and documenting information in files
  • Managed various daily job tasks, including patient transportation and appointment scheduling
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
  • Monitored clients' progress to report necessary changes
  • Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships
Customer Service Representative, 03/2018 to Current
QC SupplyCity, STATE,
  • Maintained revenue streams by exhausting every option before offering refunds
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Assisted numerous customers each day with a variety of questions
  • Documented conversations with customers to track requests, problems and solutions
  • Addressed customer service inquiries quickly and accurately
  • Managed special accounts for upscale customers with specific needs and expectations
  • Provided customer support via phone and online chatroom for new customers and returning customers seeking answers on products or needing help using the website to checkout
Education and Training
: General Education, Business Management, Expected in
Northeast Community College - Norfolk, NE,
GPA:
: Business Administration, Expected in
Wayne State College - Wayne, NE,
GPA:
High School Diploma: , Expected in 05/2011
O'Neill High School - O'Neill, NE,
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Northeast Community College
  • Wayne State College
  • O'Neill High School

Job Titles Held:

  • Waitress
  • Cashier/Carryout
  • Patient Care Aid
  • Customer Service Representative

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: