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Waitress Resume Example

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WAITRESS
Summary

Hardworking customer service professional accustomed to fast-paced sales and support call center environments. Works quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in several computer applications including Microsoft Word, Excel, and Powerpoint. Analytical problem solver with the ability to quickly grasp new and complex concepts. Disciplined with a good work ethic developed through employment and extracurricular involvement. Multi-tasks, delegates and manages projects effectively. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Skills
  • Microsoft Office expertise
  • Quick learner
  • Credit card payment processing
  • Retail sales customer service
  • Shipping and receiving understanding
  • Technologically savvy
  • Call center experience
  • Problem-solving abilities
  • Active listening
  • Inbound and outbound calling
  • Team leadership
  • High-energy attitude
  • Clerical support
  • Sales expertise
  • Promotional support
  • Courteous demeanor
  • Adaptive team player
  • Office equipment proficiency
  • Organizational strengths
  • Client documentation
  • Client safety and first aid
  • Compassionate client care
  • Case management experience
  • Crisis management
  • Documentation and reporting
  • Sorting and labeling
  • Privacy and confidentiality
  • Vital sign assessment
  • Accounting and bookkeeping
  • Safe food handling
  • Menu memorization
  • Effective sales techniques
  • Conflict and dispute resolution
  • Exceptional time management
  • Sales techniques
  • Effective customer upselling
Experience
Waitress, Company Name, April 2008-April 2012City, State
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
  • Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness
  • Updated repeat customers on menu changes and updates to maintain quality service relationships
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Answered phones politely and promptly, accurately recording and confirming reservations
  • Calculated charges, issued table checks and collected payments from customers
  • Checked order accuracy and food quality before delivering to customers
  • Inspected restrooms for cleanliness and availability of supplies multiple times per shift
Cashier/Carryout, Company Name, February 2009-July 2012City, State
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Helped customers find specific products, answering questions and offering advice
  • Trained new team members in cash register operation, stock procedures and customer service
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
  • Learned roles of other departments to provide coverage and keep store operational
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
  • Worked closely with front-end staff to assist customers
Patient Care Aid, Company Name, July 2013-January 2019City, State
  • Provided mental and emotional support to keep clients happy and healthy
  • Worked to improve patient outlook and daily living through compassionate care
  • Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes
  • Monitored client behaviors and emotional states, reporting concerns to the director of nursing and documenting information in files
  • Managed various daily job tasks, including patient transportation and appointment scheduling
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
  • Monitored clients' progress to report necessary changes
  • Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships
Customer Service Representative, Company Name, March 2018-CurrentCity, State
  • Maintained revenue streams by exhausting every option before offering refunds
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Assisted numerous customers each day with a variety of questions
  • Documented conversations with customers to track requests, problems and solutions
  • Addressed customer service inquiries quickly and accurately
  • Managed special accounts for upscale customers with specific needs and expectations
  • Provided customer support via phone and online chatroom for new customers and returning customers seeking answers on products or needing help using the website to checkout
Education and Training
Some College (No Degree)General Education, Business Management, Northeast Community College, City
Some College (No Degree)Business Administration, Wayne State College, City
High School DiplomaO'Neill High School, , CityMay 2011
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Resume Overview

School Attended

  • Northeast Community College
  • Wayne State College
  • O'Neill High School

Job Titles Held:

  • Waitress
  • Cashier/Carryout
  • Patient Care Aid
  • Customer Service Representative

Degrees

  • Some College (No Degree)
    Some College (No Degree)
    High School Diploma

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