Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Background includes management and administrative work focused on experiencing real-world environments and building strong skills. Research-driven and highly organized worker bringing articulate communication skills and strong attention to detail. Dedicated, responsible and eager to grow nursing abilities while boosting nursing operational success.
Accomplishments
Supervised team of 3 staff members.
Training - Responsible for training all new employees to ensure continued quality of customer service.
Assisted management with the training of 10 new staff members.
Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
Skills
Multitasking abilities
Relationship-Building
Flexible and Adaptable
Excellent work ethic
Interpersonal Communication
Analytical skills
Organization and Time management
Teamwork
Leadership
Computer skills
Detail-oriented
Customer Service
Cultural awareness
Work History
06/2017 to 01/2018
WaitressMarriott International – New Braunfels, TX,
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Checked identification to enforce age regulations for alcoholic beverages.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
01/2017 to 01/2018
Childcare Lead TeacherNorth Country Academy – Mobile, AL,
Promoted sensory development by providing access to different textures.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Monitored students' academic, social and emotional progress and recorded in individual files.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Managed, observed and evaluated 3 assistant teachers aids.
01/2014 to 12/2017
ReceptionistNewton Medical Center – Park City, KS,
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Kept reception area clean and neat to give visitors positive first impression.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Resolved customer problems and complaints.
Corresponded with clients through email, telephone or postal mail.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Sorted, received and distributed mail correspondence between departments and personnel.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Routed incoming mail and messages to relevant personnel without delay.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Educated customers on promotions to enhance sales.
05/2016 to 03/2017
Sales Service RepresentativeAuto-Chlor System – Baton Rouge, LA,
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Maximized contributions by maintaining current understanding of basic products and services.
Targeted and engaged potential customers in market by building relationships and creating value propositions with impact.
Shared, showed and supported clients on variety of technological digital and online tools and resources to explore solutions to achieve financial goals and financial well-being.
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
Answered in-depth questions about company offerings, service policies and benefits of each plan.
Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
Navigated multiple computer systems expertly to handle customers' sales and service needs.
Troubleshot sales and service operations to increase profitability and bring positive organizational change.
Researched client requests to create best possible solutions for diverse needs.
Education
Expected in 04/2016
High School Diploma: Anoka High School - Anoka, MN GPA:
Expected in 04/2016
High School Diploma: Anoka-Ramsey Community College - Minneapolis, MN GPA:
Expected in
No Degree: Nursing LPN Rasmussen University - Brook Park, MN, GPA:
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