Waitress resume example with 4+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Focused Waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Providing high-quality service to customers.
Skills
Effective customer upselling
Food safety understanding
Point of Sale (POS) system operations
High-volume dining
Menu memorization
Check payment processing
Special dietary requirements
Service prioritization
Dining customer service
Liquor, wine and food service
Education and Training
SouthwesthighschoolSan Ysidro, CA, Expected in 06/2004 ā āHigh School Diploma: - GPA:
Experience
Marriott International - Waitress Pompano Beach, FL, 10/2017 - 03/2020
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Increased sales of high margin menu items through effective upselling.
Excela Health - Hostess Greensburg, PA, 03/2016 - 09/2017
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Offered preferred tables and other special accommodations to VIP customers.
Accommodated guests with children and special needs to promote comfortable dining experience.
Communicated with kitchen staff about cook times to foster customer satisfaction.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Answered customers' questions about hours, seating, current wait time and other information.
Notified server after seating parties in section to facilitate prompt service.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Monitored dining area to assess server capacity and estimate wait times.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.