Waitress Resume Example
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WAITRESS
Summary
Focused Waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Providing high-quality service to customers.
Skills
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Experience
10/2017 to 03/2020
WaitressMarriott International － Pompano Beach , FL
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Increased sales of high margin menu items through effective upselling.
03/2016 to 09/2017
HostessExcela Health － Greensburg , PA
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Offered preferred tables and other special accommodations to VIP customers.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Communicated with kitchen staff about cook times to foster customer satisfaction.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Answered customers' questions about hours, seating, current wait time and other information.
- Notified server after seating parties in section to facilitate prompt service.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Monitored dining area to assess server capacity and estimate wait times.
03/2015 to 03/2015
WaitressRegal Cinemas Corporation － Kahului , HI
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
03/2013 to 03/2014
Shift Leader/CashierWetzels Pretzels － City , STATE
- Provide excellent customer service to ensure satisfaction.
- Taking customers orders
- Making menu recommendations, answering questions
- Handle with responsibility cash from registers and safe
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Documented receipts, employee hours and inventory movements.
- Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
- Maintained visually appealing and effective displays through use of lighting and signage.
- Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Education and Training
06/2004
High School DiplomaSouthwesthighschool － City
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Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- Southwesthighschool
Job Titles Held:
- Waitress
- Hostess
- Shift Leader/Cashier
Degrees
- High School Diploma
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