LiveCareer-Resume

Waitress resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Focused Waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Providing high-quality service to customers.

Skills
  • Effective customer upselling
  • Food safety understanding
  • Point of Sale (POS) system operations
  • High-volume dining
  • Menu memorization
  • Check payment processing
  • Special dietary requirements
  • Service prioritization
  • Dining customer service
  • Liquor, wine and food service
Education and Training
Southwesthighschool San Ysidro, CA, Expected in 06/2004 High School Diploma : - GPA :
Experience
Marriott International - Waitress
Pompano Beach, FL, 10/2017 - 03/2020
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Increased sales of high margin menu items through effective upselling.
Excela Health - Hostess
Greensburg, PA, 03/2016 - 09/2017
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Notified server after seating parties in section to facilitate prompt service.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Monitored dining area to assess server capacity and estimate wait times.
Regal Cinemas Corporation - Waitress
Kahului, HI, 03/2015 - 03/2015
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Wetzels Pretzels - Shift Leader/Cashier
City, STATE, 03/2013 - 03/2014
  • Provide excellent customer service to ensure satisfaction.
  • Taking customers orders
  • Making menu recommendations, answering questions
  • Handle with responsibility cash from registers and safe
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Documented receipts, employee hours and inventory movements.
  • Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Maintained visually appealing and effective displays through use of lighting and signage.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.

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Resume Overview

School Attended

  • Southwesthighschool

Job Titles Held:

  • Waitress
  • Hostess
  • Waitress
  • Shift Leader/Cashier

Degrees

  • High School Diploma

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