Waitress Resume Example Company Name

WAITRESS

Summary

Goal-focused waitress well-versed in various restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Maximize table turnover to take advantage of every sales opportunity without sacrificing service.

Focused restaurant service professional systematic about taking accurate orders, keeping customers happy and contributing time and abilities toward team success. Quickly clear and reset tables, restock supplies and clean up spills. Bringing superior work ethic and 15 years of experience.

Skills

Point of Sale (POS) system operations
Menu memorization
Safe food handling
Effective sales techniques
High-volume dining
Buffet setup and takedown
Service prioritization
Food safety understanding
Prompt table clearance
Table setting arrangements

Bussing expertise
Regulatory compliance
Dish preparation
Effective customer upselling
Seating assignment preparation
Check payment processing
Dining customer service
Liquor, wine and food service
Menu knowledge
Price memorization

Experience

11/2015 to 01/2019

WaitressCompany Name － City, State

Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Managed closing duties, including restocking items and reconciling cash drawer.
Operated POS terminals to input orders, split bills and calculate totals.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Promoted desserts, appetizers and specialty drinks.
Checked order accuracy and food quality before delivering to customers.
Answered phones politely and promptly, accurately recording and confirming reservations.
Maintained accuracy while handling payments of up to $500, giving change and printing receipts with pos system.

12/2008 to 08/2012

WaitressCompany Name － City, State

Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Minimized customer wait times by efficiently taking and filling over 100 orders each day.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Inspected restrooms for cleanliness and availability of supplies 3 times per shift.
Carried 10 plates at one time without dropping or spilling, decreasing overall customer wait time.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Calculated charges, issued table checks and collected payments from customers.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Answered phones politely and promptly, accurately recording and confirming reservations.
Checked order accuracy and food quality before delivering to customers.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.

10/2005 to 11/2008

Certified Trainer Waitress /Catering ServerCompany Name － City, State

Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Calculated charges, issued table checks and collected payments from customers.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
Checked order accuracy and food quality before delivering to customers.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Processed customers' payments and provided receipts.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Reviewed identification for patrons before serving alcoholic drinks.
Prepared salads and appetizers to back up kitchen staff.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Greeted newly seated guests quickly and efficiently.
Answered phones politely and promptly, accurately recording and confirming reservations.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Prepared individual condiments and dispensers for transportation to catering locations.
Worked multi-course dinners with pre-plated foods.
Set up and tore down all catering services in banquet halls and at customer locations.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
Loaded supplies and food into delivery vans and unloaded at events.
Took customers' orders by recording requested menu items, substitutions and add-ons.
Accepted payments and made change to process transactions.
Verified orders and bagged items for easy transport.
Completed opening, closing and shift change tasks to promote store efficiency.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Served plated dinners, buffet style dinners and passed hors d'ouevres for parties of 500 to 800.
Took orders, prepared foods and processed payments in full-service restaurant establishment.
Explained menu options to guests, offered suggestions and took orders for food and beverages.

Education and Training

05/2002

High School DiplomaHighland Highschool － City, State

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Waitress Resume Example

Resume Score: 80%

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