Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Focused and reliable Job Title bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work.

Versatile Job Title with Number years of success providing superior dining experiences for guests. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests. Consistently received customer satisfaction ratings of Number% due to friendliness, speedy service and Action.

Organized Job Title experienced in Type restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Multi-talented Job Title consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Type management planning
  • Food inventories
  • Technical reports
  • Overseeing employees
  • Coordinating maintenance
  • Educating consumers
  • Health education
  • Order pulling
  • Check cashing
  • Maintaining standards
  • Made-to-order meals
  • Accounting assistance
  • Office systems management
  • Refunds and exchanges
  • Payment accepting
Work History
06/2020 to Current Waitress Marriott International | Hollywood, CA,
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
  • Checked guests' identification before serving alcoholic beverages.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales by Amount % on average.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Processed orders and sent to kitchen employees by Action.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Used cash registers and credit card machines to cash out customers, handling up to $Amount in cash per event.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Implemented new drink policies, reducing over-pouring by Number%.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Asked customers for feedback, solved problems, provided additional items and Action throughout meal.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Assessed Number square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Displayed enthusiasm and promoted Type service to customers, successfully increasing referrals and walk-in business.
06/2018 to Current Waitress Marriott International | Mclean, VA,
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Used cash registers and credit card machines to cash out customers, handling up to $Amount in cash per event.
  • Prepared beverages and filled food orders for customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
  • Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales by Amount % on average.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
12/2016 to 06/2018 Manager Carlyle | Arlington, TX,
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Performed Timeframe reviews assessing each employee's performance and developed improvement plans.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Compiled data on Type and Type metrics to report information to Job title, discussing trends and methods for improving store results.
  • Cross-trained existing employees in order to maximize team performance.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Achieved Number% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Trained new employees in specific job requirements.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
  • Demonstrated new products, procedures and techniques to employees.
  • Achieved Result and Result with clear focus on continuous improvement and strategically capitalizing on current market trends.
  • Performed supplier risk management assessments to evaluate Type program for planning use by senior management.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Maintained current knowledge of all facets of operations.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels Number%.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Supervised Number of employees in Type shop.
  • Recruited and developed Number employees for Type department.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Provided management with feedback regarding employee performance and training needs.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Increased sales by $Amount by establishing goals, overseeing performance and Action.
  • Recorded inventory sales into organization's weekly income report.
  • Directed staff of Number personnel and managed budget totaling $Amount annually.
  • Analyzed and interpreted store trends with Software to facilitate planning.
Education
Expected in 05/2016 High School Diploma | Walton High School, Defuniak Springs, FL GPA:

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Resume Overview

School Attended

  • Walton High School

Job Titles Held:

  • Waitress
  • Waitress
  • Manager

Degrees

  • High School Diploma

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