Waitress Resume Example
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WAITRESS
Professional Summary
Industrious trainee nursing professional offering teamwork abilities, classroom education and physical abilities to manage any nursing task. Passionate about delivering caring and skilled support to every patient. Experience collecting vitals, documenting behaviors and discussing changing conditions with qualified clinicians.
Accomplishments
Member of Phi Theta Kappa Honor Society.
Skills
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Work History
01/2017 - CurrentWaitress | Healthcare Services Group - Justin , TX
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Checked identification to enforce age regulations for alcoholic beverages.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Prepared beverages and filled food orders for customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
02/2014 - 10/2018Shift Manager/Key Holder | City Of Sand Springs - Sand Springs , OK
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained team members in successful strategies to meet operational and sales targets.
- Received and counted money.
- Opened inventory boxes and restocked shelves.
- Processed cash, credit, debit and check payments.
- Rotated stock according to dates and protocols.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Opened and closed store five days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Counted out cash drawers and balanced totals.
10/2014 - 05/2017Customer Service Associate | Giant Food Stores - City , STATE
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Developed and actualized customer service initiatives to decrease wait times.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
06/2016Phoenixville Area High School, City, StateHigh School Diploma:
Expected in 05/2022Delaware County Community College, City, StateAssociate Degree in Nursing:
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Resume Overview
School Attended
- Phoenixville Area High School
- Delaware County Community College
Job Titles Held:
- Waitress
- Shift Manager/Key Holder
- Customer Service Associate
Degrees
- High School Diploma :
Associate Degree in Nursing :
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