Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of those from different backgrounds.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
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- Calculated charges, issued table checks and collected payments from customers.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet up sell goals.
- Increased sales of key menu items through effective up selling.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
- Worked hard to learn all required tasks quickly and maximize performance.
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in all areas of operations.
- Drove team success by completing [Type] jobs quickly and accurately.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Swept and vacuumed floors, hallways and stairwells.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Organized supplies for efficient use based on expected customer needs.
- Provided deep cleaning services for areas in need of additional sanitation.
- Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
- Cleaned and returned vacant rooms to occupant-ready status.
- Cleaned rooms to satisfaction of over [Number] daily clients.
- Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
- Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
- Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
- Changed and laundered sheets, removing stains by using [Type] cleaner to restore all linens to pristine condition.
- Dusted and vacuumed [Number] assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
- Cleaned, sanitized and restocked bathrooms every [Timeframe] to keep facilities fresh.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
- Built and maintained effective working relationships with peers and upper management.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Contributed to positive, organized store appearance through [Action] and [Action].
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
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Resume Overview
School Attended
- Houghton Lake High School
Job Titles Held:
- Waitress
- Team Member
- Housekeeper
- Cashier Manager
Degrees
- GED
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