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Waitress Resume Example

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WAITRESS
Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 5 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Responsible and friendly, able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Skills
  • Allergies
  • Excellent communication
  • Credit
  • Customer satisfaction
  • Debit
  • Fast
  • Health and safety standards
  • Internet savvy
  • Windows
  • Persuasive
  • POS
  • Quality
  • Sales
  • Tables
  • Safe food handling
  • Menu memorization
  • Point of Sale (POS) system operations
  • Liquor, wine and food service
  • Food safety understanding
  • Special dietary requirements
Experience
WaitressIHOP － Twin Falls, ID
  • Used pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behavior.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Promptly reported complaints to a member of the management team.
  • Served fresh, hot food with a smile in a timely manner.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Communicated clearly and positively with co-workers and management.
  • Resolved guest complaints promptly and professionally.
  • Served orders to customers at windows, counters and tables.
  • Prepared and served beverages such as coffee, tea and fountain drinks.
  • Properly portioned and packaged take-out foods for customers.
  • Quickly and efficiently processed payments and made accurate change.
  • Mastered Point of Sale (POS) computer system for automated order taking.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
  • Frequently washed and sanitized hands, food areas and food preparation tools.
08/2016 to 06/2018
Sales AssociateMaurices － Twin Falls, ID
  • Goal-oriented Strong lead development skills Excellent communication skills Internet savvy Persuasive communication expertise Sales force training, Completed purchases with cash, credit and debit payment methods.
  • Retrieved alternate items and sizes on request.
  • Met incoming customers and provided immediate assistance.
  • Listened to customer needs and preferences to provide accurate advice.
  • Trained all new sales employees on effective techniques.
  • Increased purchase totals by recommending additional items.
  • Reviewed purchases for fraudulent activities.
  • Organized items in visually appealing manner.
  • Set aside on-hold reservations.
  • Created attractive displays.
  • Developed and executed sales promotions.
  • Maintained up-to-date knowledge of customer buying habits.
09/2017 to 01/2018
HostessBuffalo Wild Wings － Boise, ID
  • Accepted payment from customers and made change as necessary.
  • Apportioned and served food to facility residents, employees, or patrons.
  • Assisted co-workers.
  • Assisted diners with seating as needed Attempted to limit problems and liability related to customers' excessive drinking Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages Checked the quantity and quality of received products Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Performed kitchen maintenance for a private facility.
  • Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.
  • Managed preparation and presentation of the desserts for all catered events.
  • Increased hotel restaurant revenue from $1.2M to $1.9M and then to $2.8M during 3 years of service.
  • Responsible for all kitchen operations such as banquet events, buffet lines, room service orders and hotel restaurant.
  • Hired and trained staff of 12 food preparation employees.
  • Increased customer attendance at weekly Bar Trivia night by providing fast and friendly service.
  • Examined trays to ensure that they contained required items Executed various kitchen stations and assisted with, meat, fish, saute or pantry Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers Kept drink stations clean and ready for service Loaded dishwashers and hand-washed items such as pots, pans, knives Performed serving, cleaning, and stocking duties in establishments Placed food servings on plates and trays according to orders or instructions Portioned and wrapped food.
07/2018 to Current
BartenderGoodwood Brewing Company LLC － Boise, ID
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Placed reservations through phone and email into [Software].
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Prepared and served over 50 drinks per shift in high-volume environment.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Collected and polished glassware, keeping adequate stock for expected customer loads.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
Education and Training
2017
High School DiplomaJerome High School － Jerome, ID, United States
Expected in 05/2022
BBA: Social WorkBoise State University － Boise, ID
Personal Information
I am outgoing, driven, motivated, a hard worker, and passionate about anything I set my mind to. I love being able to make new friends, meet new people, expand my horizons, and spend time with my family. I have always been a hard worker because at 16 I started to provide for myself, it gave me such a great work ethic, and it helped me appreciate everything I achieved.
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Resume Overview

Companies Worked For:

  • IHOP
  • Maurices
  • Buffalo Wild Wings
  • Goodwood Brewing Company LLC

School Attended

  • Jerome High School
  • Boise State University

Job Titles Held:

  • Waitress
  • Sales Associate
  • Hostess
  • Bartender

Degrees

  • High School Diploma
    BBA : Social Work

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