Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Skills
Point of Sale (POS) system operations
High-volume dining
Menu memorization
Safe food handling
Prompt table clearance
Effective customer upselling
Price memorization
Service prioritization
Sales techniques
Conflict and dispute resolution
Check payment processing
Regulatory compliance
Menu knowledge
Relationship management
Effective sales techniques
Experience
Waitress, 08/2019 to Current Aramark Corp. – Draper, UT,
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Calculated charges, issued table checks and collected payments from customers.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Checked order accuracy and food quality before delivering to customers.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Maintained accuracy while handling payments of up to $200, giving change and printing receipts with PO system.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Carried 5 plates at one time without dropping or spilling, decreasing overall customer wait time.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Minimized customer wait times by efficiently taking and filling over 100 orders each day.
Inspected restrooms for cleanliness and availability of supplies 8 times per shift.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Prepared salads and appetizers to back up kitchen staff.
Answered phones politely and promptly, accurately recording and confirming reservations.
Served average of 50 patrons daily at dinner restaurant with consistent recommendations for exceptional service.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Carhop, 04/2019 to 08/2019 Sonic Drive-In – Warner Robins, GA,
Completed opening, closing and shift change tasks to promote store efficiency.
Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
Independently resolved customer concerns to correct problems and promote brand loyalty.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Washed and sanitized dishes after every use to protect customers.
Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
Restocked kitchen supplies by rotating food according to dates.
Carried trays weighing up to 10 pounds to correct cars.
Used cash money system and cash register to receive payments by cash, check, credit card and voucher.
Completed Carhop training program in 2 days.
Answered product and order questions accurately and professionally.
Reported issues with customers and orders to supervisors.
Checked order accuracy and food quality before delivering to customers.
Informed customers of regular deals or monthly specials, upselling 45% of orders.
Delivered food within 10 minutes to meet quality and service standards.
Maintained 99% order accuracy in
Maintained knowledge of new offerings and upsold promotional items and specials.
Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
Minimized customer wait times by efficiently taking and filling over 60 orders each day.
Verified orders and bagged items for easy transport.
Took orders, prepared foods and processed payments in full-service carhop establishment.
Sales Associate, 04/2017 to 06/2017 Autonation, Inc. – Fort Worth, TX,
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Helped average of 25-50 customers per day by responding to inquiries and locating products.
Sold various products by explaining unique features and educating customers on proper application.
Prepared cash deposits up to $100 with zero discrepancies.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Assisted customers by finding needed items and checking inventory for items at other locations.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Implemented consultative sales techniques to generate revenues and exceed sales targets.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
Introduced customers to new offerings and updated accounts.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Education and Training
GED: , Expected in 09/2020 Paragould High School - Paragould, AR GPA:
At the moment I'm am trying to get my GED but with the virus everything is closed
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