Very driven and eagar to work college student, trying to get more experience in the work field and work more adult like jobs! Committed to maintaining high customer service ratings and presenting professional image. Experienced in efficiently handling over hundreds of banking transactions per day and interacting with customers in friendly, courteous manner. Hands-on experience in reviewing reports for variances and performing follow-up and backup work duties. Very hardworking and reliable student with strong ability in customer service and personal banking. Highly organized, proactive and punctual with team-oriented mentality.
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- Increased sales of key menu items through effective upselling.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Arranged each place setting attractively, using clean, chip-free plates and utensils.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Increased sales of key menu items through effective upselling.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Provided information to customers regarding ice cream flavors, ingredients and nutritional information.
- Memorized seasonal menu options and flavors to provide customers with updated information on new items and offerings.
- Used POS system expertise to complete sales transactions with accuracy and efficiency.
- Memorized menu items, identifying allergens to streamline service to customers.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
- Performed end-of-day duties by balancing payments and receipts in cash register.
- Created eye-appealing, delicious-tasting ice cream treats to keep customers coming back.
- Cleaned counters, tables and fountain equipment thoroughly to keep sanitary, following quality checkpoints.
- Cleaned and organized all areas, including utensil and napkins station and restroom facilities.
- Processed telephone orders, reviewing and verifying all information for accuracy.
- Brought in loads for sorting, storage or disposal according to quality categories.
- Volunteered to take on additional crew duties, including picking up shifts and staying longer when fellow coworker's fell ill.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Cleaned and washed equipment to maintain excellent functionality and productivity.
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Resume Overview
School Attended
- Terry Sanford High School
- Fayetteville State University
Job Titles Held:
- Waitress
- Waitress
- Ice Cream Server
- Crew Member
Degrees
- High School Diploma
- Some College (No Degree)
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