Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Sociable and skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Friendly with strong understanding of hospitality and food and beverage industries. Extensive knowledge of gourmet chef creations and complementary food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Skills
High-volume dining
Menu memorization
Point of Sale (POS) system operations
Safe food handling
Dining customer service
Experience
11/2012 to 11/2012WaitressBluegreen Resorts | Bristol, TN,
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Assisted kitchen staff with food counts by determining number of items required for complete service.
02/2012 to 03/2012Shelf StockerNovo Building Products | Lebanon, PA,
Counted and stocked different types of merchandise to comply with inventory control tag requirements.
Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
Received incoming product deliveries and relocated to storage shelves, coolers or bins.
Stocked and rotated products, supplies and paper goods to optimize freshness.
Organized stockroom by keeping products in correct locations to maintain accurate inventory counts and free-flowing aisleways.
Opened and inspected packages received, marked individual products with store codes and priced and placed merchandise on store shelves or in storage area.
Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
Received incoming shipments for retail store, documented receipt and checked against record of incoming products ordered.
Cleaned and organized storage areas and store aisles for maximum merchandise accessibility, safety and loss prevention.
Ran check-out register during peak business periods or upon observed need or management request.
10/2011 to 12/2011CashierFirehouse Subs | North Syracuse, NY,
Assisted with purchases, locating items and signing up for rewards programs.
Resolved issues with cash registers, card scanners and printers.
Learned roles of other departments to provide coverage and keep store operational.
Promoted specific item options to drive sales and achieve add-on purchases.
Scanned customer purchases, supporting transactions to streamline sales process.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Welcomed customers, offering assistance to help find necessary store items.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Inspected items for damage and obtained replacements for customers.
Operated cash register, collected payments and provided accurate change.
Assisted cashiers with completing end-of-day counts and securing funds to prevent loss or theft.
Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education and Training
Expected in | PsychologyFinger Lakes Community College, Canandaigua, NYGPA:
Expected in 06/2010High School Diploma | Canandaigua Academy, Canandaigua, NYGPA:
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