Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Dedicated and talented at processing high volumes of error-free transactions and meeting departmental goals. Offering years of experience in quickly resolving issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
Personable, friendly and solution-oriented with years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Resourceful and gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success.
Skills
Point of Sale (POS) system operations
Menu memorization
High-volume dining
Relationship management
Price memorization
Service prioritization
Check payment processing
Sales Techniques
White glove service
Experience
01/2020 to 04/2020
WaitressMarriott International – Saint Petersburg, FL,
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
04/2019 to 12/2019
Dog GroomerMetro Animals And Happy K9 – Fort Worth, TX,
Answered multiple line phone system for busy revenue and responded to questions regarding pricing and services.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Reviewed inventory levels during shifts and placed orders to replenish supplies, including shampoo, canine toothpaste and styptic powder.
Developed long-term relationships with clients and bonded with animals through regular contact.
Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Unloaded and organized supplies and product inventory to maximize team efficiency.
Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
10/2018 to 03/2019
CashierThe Tjx Companies, Inc. – Foley, AL,
Assisted with purchases, locating items and signing up for rewards programs.
Resolved issues regarding customer complaints and escalated worsening concerns for remediation.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Received payments for product and issued receipts.
Assisted others with completing end-of-day counts and securing funds to prevent loss or theft.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Promoted specific item options to drive sales and achieve add-on purchases.
Welcomed customers, offering assistance to help find necessary store items.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Resolved issues with cash registers, card scanners and printers.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
02/2018 to 10/2018
Courtesy Clerk-Meat Department ClerkStates Brothers – City, STATE,
Promoted specific item options to drive sales and achieve add-on purchases.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Oversaw collection shopping carts from parking lot to maintain clean, organized area.
Packaged or bagged purchases, assisting customer with purchase and in-vehicle loading.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Escorted customers to desired merchandise location.
Consulted with customers to determine best methods to resolve service and billing issues.
Answered questions and informed customers of current sales and promotions.
Shared detailed information regarding options to help customers make decisions.
Executed many price checks per shift by checking storage room for items.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Employed proper techniques to preserve purchased items for take-home orders.
Consulted with customers regarding their needs, addressing all concerns.
Education and Training
Expected in 06/2017
High School Diploma: Heritage High School - Menifee, CA GPA:
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