LiveCareer-Resume
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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

I am a focused waitress with outstanding history of handling a busy restaurant. I am committed to maintaining accuracy, efficiency and professionalism in high-traffic times. I am driven to go above and beyond to satisfy customers, improve operations and support team members. I can be an analytical problem-solver that is successful at managing time and preparing for future guests with efficient side work.

I am also highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. I bring enthusiasm, dedication and exceptional work ethic.

Skills
  • Safe food handling
  • Effective sales techniques
  • Menu memorization
  • Conflict and dispute resolution
  • Bussing expertise
  • Check payment processing
  • Menu knowledge
  • Table setting arrangements
  • Dining customer service
  • Table bussing
  • Food running
  • Customer seating
  • Training and coaching
  • Dedicated team player
Experience
Waitress, 04/2019 to 08/2019
 Marriott International – Phoenix, AZ,
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Inspected restrooms for cleanliness and availability of supplies 3 times per shift.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Checked order accuracy and food quality before delivering to customers.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Confirmed customers' ages for alcohol service.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Hostess, 01/2019 to 08/2019
 Self Regional Healthcare – Ninety Six, SC,
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Inspected restrooms for cleanliness and availability of supplies 3 times per shift.
  • Helped to plan and execute parties for guests, including coordinating menus and preparing tables.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Placed reservations through phone.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Answered telephone to provide establishment information and take party reservations.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Notified servers after seating parties in section for prompt service.
Restaurant Busser, 01/2019 to 08/2019
 The Cliffs Resort – Pismo Beach, CA,
  • Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
  • Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.
  • Removed trash, spills and trays to keep areas clean and professionally organized.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
Office Assistant, 06/2017 to 08/2019
 Thrivent Financial For Lutherans – Danville, CA,
  • Maintained business records by updating customer information.
  • Answered approximately 25 phone calls daily.
  • Organized files, faxed reports and scanned documents.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Processed paperwork efficiently to support smooth office procedures.
  • Monitored calendars and scheduled appointments based on availability.
  • Maintained office supplies by checking stock and ordering new supplies as needed.
Education and Training
Bachelor of Science: Nursing, Expected in 05/2023
 University of Northern Colorado - Greeley, CO
 GPA:
High School Diploma: , Expected in 05/2019
 Liberty High School - Colorado Springs, CO
 GPA:

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Resume Overview

School Attended

  • University of Northern Colorado
  • Liberty High School

Job Titles Held:

  • Waitress
  • Hostess
  • Restaurant Busser
  • Office Assistant

Degrees

  • Bachelor of Science
  • High School Diploma

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