Waitress Resume Example
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WAITRESS
Summary
I am a focused waitress with outstanding history of handling a busy restaurant. I am committed to maintaining accuracy, efficiency and professionalism in high-traffic times. I am driven to go above and beyond to satisfy customers, improve operations and support team members. I can be an analytical problem-solver that is successful at managing time and preparing for future guests with efficient side work.
I am also highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. I bring enthusiasm, dedication and exceptional work ethic.
Skills
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Experience
Waitress / Marriott International - Phoenix , AZ04/2019 - 08/2019
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Inspected restrooms for cleanliness and availability of supplies 3 times per shift.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Checked order accuracy and food quality before delivering to customers.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Confirmed customers' ages for alcohol service.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Hostess / Self Regional Healthcare - Ninety Six , SC01/2019 - 08/2019
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Inspected restrooms for cleanliness and availability of supplies 3 times per shift.
- Helped to plan and execute parties for guests, including coordinating menus and preparing tables.
- Set up and decorated menu marketing boards with current specials information and drink features.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Placed reservations through phone.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Answered telephone to provide establishment information and take party reservations.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
- Answered customers' questions about hours, seating, current wait time and other information.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Notified servers after seating parties in section for prompt service.
Restaurant Busser / The Cliffs Resort - Pismo Beach , CA01/2019 - 08/2019
- Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
- Applied proactive and resourceful nature to create pleasant guest experiences.
- Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.
- Removed trash, spills and trays to keep areas clean and professionally organized.
- Verified adequate levels of supplies such as linens and trays and restocked low items.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
Office Assistant / Thrivent Financial For Lutherans - Danville , CA06/2017 - 08/2019
- Maintained business records by updating customer information.
- Answered approximately 25 phone calls daily.
- Organized files, faxed reports and scanned documents.
- Wrote reports and correspondence from dictation and handwritten notes.
- Processed paperwork efficiently to support smooth office procedures.
- Monitored calendars and scheduled appointments based on availability.
- Maintained office supplies by checking stock and ordering new supplies as needed.
Education and Training
University of Northern Colorado - City, StateExpected in 05/2023Bachelor of Science: Nursing
Liberty High School - City, State05/2019High School Diploma
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Resume Overview
School Attended
- University of Northern Colorado
- Liberty High School
Job Titles Held:
- Waitress
- Hostess
- Restaurant Busser
- Office Assistant
Degrees
- University of Northern Colorado -
City,
State
Expected in 05/2023 Bachelor of Science : Nursing
Liberty High School - City, State 05/2019 High School Diploma
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