waitress resume example with 2+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
I have lots of customer service experience. Very skilled in any job that requires engaging with customers. Love to greet new people and help solve problems. Assisting customers.
Skills
High-volume dining
Point of Sale (POS) system operations
Menu memorization
Price memorization
Dish preparation
Food safety understanding
Sales Techniques
Check payment processing
Safe food handling
Table setting arrangements
Relationship management
Buffet setup and takedown
Safety regulations
Credit card payment processing
Sales expertise
Curriculum planning and implementation
Education assessments
Learning skills development
Quizzes, tests and exams
Experience
05/2020 to CurrentWaitressHilton Worldwide | Omaha, NE,
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Increased sales of high margin menu items through effective upselling.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
04/2021 to 08/2021Office Assistant Mercy Medical Center - Canton | Carrollton, OH,
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Received and screened high volume of internal and external communications.
Dispersed incoming mail to correct recipients throughout office.
Automated office operations to manage client correspondence, record tracking and data communications.
Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
04/2019 to 02/2020CashierHoliday Inn Club Vacations | Orlando, FL,
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Operated cash register, collected payments and provided accurate change.
Processed [Number] transactions per day with exceptional accuracy.
Properly verified customer identification for alcohol or tobacco purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Learned roles of other departments to provide coverage and keep store operational.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Inspected items for damage and obtained replacements for customers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Welcomed customers, offering assistance to help find necessary store items.
Resolved issues with cash registers, card scanners and printers.
Received payments for [Product or Service] and issued receipts.
Increased sales [Number]% by suggesting specific purchases to customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education and Training
Expected in 05/2021 to to High School Diploma | Cleveland High School, Cleveland , OKGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.