Results-driven Waitress with 3 years of service experience supporting daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Skillful in setting up food stations, accurately recording orders and assisting guests in making menu choices. Reliable, customer service-driven team player.
Skills
Customer communications
High-volume dining
Menu memorization
Safe food handling
Seating assignment preparation
Table setting arrangements
Service prioritization
Table Bussing
Product management
Inside and outside sales
Strategic selling techniques
Experience
12/2019 to 12/2020
WaitressAgia – Scottsdale, AZ,
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Increased sales of high margin menu items through effective upselling.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
12/2017 to 06/2019
Hostess/Filling ClerkLa Bodeguita Del Medio – City, STATE,
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Helped to plan and execute parties for more than 12 guests, including coordinating menus and preparing tables.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Inspected restrooms for cleanliness and availability of supplies 4 times per shift.
Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
Answered telephone to provide establishment information and take party reservations.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Answered phones politely and promptly, accurately recording and confirming reservations.
Placed reservations through phone and email
09/2020 to Current
Paid Sales InternBycore – City, STATE,
Streamlined communication efforts by measuring client satisfaction metrics.
Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
Utilized platforms such as Salesforce, LinkedIn and VisitorTrack to organize, manage and gather data.
Directed cold calling activities to offer product solutions to large and small companies and generate new customers.
Maintained detailed files, checklists and financial records of sales and transactions.
02/2016 to 06/2019
Sales Assistant/Display MerchandiserThe Cobblery – City, STATE,
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Reset store displays for special events and seasonal merchandise changes.
Protected store financial interests by monitoring customer behaviors and accurately managing cash drawers.
Handled credit and debit card payment processing to complete the purchasing experience.
Provided every customer with comprehensive assistance upon entering the store through merchandise selection and completion of purchases.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Restocked shelves, racks and bins with the latest merchandise and changed signage to promote special items.
Maintained well-stocked and organized sales floor with the latest merchandise to drive sustained sales revenue.
Bagged, wrapped and packaged purchases according to customer needs.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Used product knowledge to assist customers and suggest products.
Accepted and completed cash, check and credit card payments.
Education and Training
Expected in 05/2019
High School Diploma: Palo Alto High School - Palo Alto, CA GPA:
After graduating from High school, I packed up a backpack and traveled to Europe for five months. Instead of starting school right after I return, I wanted to gather more experience in the workplace. I plan to start Foothill community college next fall.
Expected in 06/2022
Associate of Arts: Business Administration Foothill College - Los Altos, CA GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
