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Adaptable [Job Title] offering [Number] years of experience in casual and fast-casual food service. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in FOH and BOH operations. Dynamic [Job Title] with [Number] years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders. Dedicated [Job Title] with [Number] years of experience skilled in memorizing menus and promoting customer loyalty. Resourceful individual providing customers with pleasant dining experience and quality food service. Proficient in itemizing orders and preparing accurate checks, assisting guests in menu selections and resolving common customer issues. Commended for excellent multitasking abilities and happy, patient demeanor. Results-driven Waitress with [Number] years of service experience supporting daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Skillful in setting up food stations, accurately recording orders and assisting guests in making menu choices. Reliable, customer service-driven team player.
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- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Revised and maintained master calendar for client appointments.
- Drafted and corrected professional business letters, internal memoranda and less formal email communication.
- Completed supply orders and maintained appropriate levels of office supplies.
- Processed accurate payroll for [Number] staff and submitted direct deposits with [Software].
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Processed $[Amount] in daily revenue on average day with totals as high as $[Amount] during special events and promotions.
- Offered preferred tables and other special accommodations to VIP customers.
- Stocked bar with beer, wine, liquor and related supplies.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
- Sanitized frequented areas and equipment using approved supplies.
- Performed and documented routine inspection and maintenance activities to meet client expectations.
- Performed dusting, leather and wood surface polishing and wall washing on [Timeframe] basis.
- Restocked supplies, replacing toiletries, liners and soaps.
- Promoted building security, locking doors and checking electrical appliances for safety hazards.
- Responded to emergency cleaning requests to meet client expectations.
- Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
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Resume Overview
School Attended
- Richmond Hill High School
Job Titles Held:
- Waitress
- Secretary
- Bartender
- Cleaner
Degrees
- Some College (No Degree)
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