Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Focused Waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Offering 5-year background providing high-quality service to customers.
Skills
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Experience
Waitress, 01/2020 - 01/2021
Traditions Spirits – Willis, OK,
Traditions Spirits – Willis, OK,
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Waitress, 01/2012 - 11/2013
Traditions Spirits – Thackerville, OK,
Traditions Spirits – Thackerville, OK,
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Increased sales of high margin menu items through effective upselling.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Waitress, 01/2010 - 01/2012
Traditions Spirits – Norman, OK,
Traditions Spirits – Norman, OK,
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Increased sales of high margin menu items through effective upselling.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Cashier, 03/2007 - 12/2012
Rite Aid – Portland, OR,
Rite Aid – Portland, OR,
- Operated cash register, collected payments and provided accurate change.
- Welcomed customers, offering assistance to help find necessary store items.
- Took customers orders, payments, and issued receipts.
- Inspected items for damage and obtained replacements for customers.
- Trained new employees in cashiering procedures, offering assistance in resolving customers issues.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Monitored sales events, added new merchandise and rang up purchases.
- Resolved issues regarding customer complaints and escalated worsening concerns to Manager for remediation.
- Resolved issues with cash registers, card scanners and printers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed 1000+ transactions per day with exceptional accuracy.
Education and Training
: Computer Information Systems, Expected in
Oconee Fall Line Technical College - Sandersville, GA
Oconee Fall Line Technical College - Sandersville, GA
- Dean's List Honoree Spring 2004 and Fall 2004
- 3.9 GPA
High School Diploma: , Expected in 05/2004
Dodge County High School - Eastman, GA
Dodge County High School - Eastman, GA
- Perfect Attendance K-12 Recipient
- Ranked in Top 14% of class
- Honor Roll
- 3.7 GPA
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School Attended
- Oconee Fall Line Technical College
- Dodge County High School
Job Titles Held:
- Waitress
- Waitress
- Waitress
- Cashier
Degrees
- Some College (No Degree)
- High School Diploma
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