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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Focused Waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Offering 5-year background providing high-quality service to customers.

Skills
  • Point of Sale (POS) system operations
  • High-volume dining
  • Menu memorization
  • Menu knowledge
  • Check payment processing
  • Effective customer upselling
  • Liquor, wine and food service
  • Price memorization
  • Table Bussing
  • Food safety understanding
  • Dining customer service
  • Sales Techniques
  • Table setting arrangements
  • Safe food handling
  • Credit and cash transactions
  • Customer assistance
  • Cash register operation
  • Coin counting
  • ID verification
  • Customer greeting
  • Customer order recording
  • Customer relations
  • Stockroom procedures
  • High-energy attitude
  • In-store support
  • Sales expertise
Experience
Waitress, 01/2020 - 01/2021
Traditions Spirits Willis, OK,
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Waitress, 01/2012 - 11/2013
Traditions Spirits Thackerville, OK,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Increased sales of high margin menu items through effective upselling.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Waitress, 01/2010 - 01/2012
Traditions Spirits Norman, OK,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Increased sales of high margin menu items through effective upselling.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Cashier, 03/2007 - 12/2012
Rite Aid Portland, OR,
  • Operated cash register, collected payments and provided accurate change.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Took customers orders, payments, and issued receipts.
  • Inspected items for damage and obtained replacements for customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving customers issues.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Resolved issues regarding customer complaints and escalated worsening concerns to Manager for remediation.
  • Resolved issues with cash registers, card scanners and printers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed 1000+ transactions per day with exceptional accuracy.
Education and Training
: Computer Information Systems, Expected in
-
Oconee Fall Line Technical College - Sandersville, GA
GPA:
  • Dean's List Honoree Spring 2004 and Fall 2004
  • 3.9 GPA
High School Diploma: , Expected in 05/2004
-
Dodge County High School - Eastman, GA
GPA:
  • Perfect Attendance K-12 Recipient
  • Ranked in Top 14% of class
  • Honor Roll
  • 3.7 GPA

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Resume Overview

School Attended

  • Oconee Fall Line Technical College
  • Dodge County High School

Job Titles Held:

  • Waitress
  • Waitress
  • Waitress
  • Cashier

Degrees

  • Some College (No Degree)
  • High School Diploma

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