LiveCareer-Resume

waitress resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Focused Waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Offering eleven years background providing high-quality service to customers. Background in security and safety, including verifying identity and age.

Skills
  • High-volume dining
  • Point of Sale (POS) system operations
  • Menu memorization
  • Special dietary requirements
  • Food safety understanding
  • Dining customer service
  • Check payment processing
  • Sales Techniques
  • Effective customer upselling
  • Food inspection
Experience
Waitress, 06/2019 to Current
Marriott InternationalPalmdale, CA,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Increased sales of high margin menu items through effective upselling.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Customer Service Representative, 08/2017 to 03/2019
Radiant Logistics, Inc.Bellevue, WA,
  • Answered phone calls concerning debit or credit card concerns.
  • Assisted customer with possible fraud charges and disputes.
  • Verified caller as the cardholder by Fiserv regulations.
  • Upheld privacy and security requirements established by Fiserv regulatory agencies.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns issues to supervisors or Bank Representatives.
  • Documented conversations with customers to track requests, problems and solutions.
  • Set up and activated cardholder accounts to maintain QA satisfaction levels.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Bartender/Waitress, 10/2016 to 09/2017
Ruby Tuesday RestaurantCity, STATE,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Increased sales of high margin menu items through effective upselling.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Balanced daily registers and generated sales reports for management.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Poured wine, beer and spirits for dining room patrons.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Increased average ticket amounts by upselling customers from shelf to premium brands.
  • Supported servers by preparing specialty drinks for patrons in dining area.
Education and Training
: Bachelor of Pre-Psychology, Expected in
Capella University - Minneapolis, MN
GPA:
High School Diploma: , Expected in 06/2010
Hibriten High School - Lenoir, NC
GPA:

North Carolina Honor Student

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Resume Overview

School Attended

  • Capella University
  • Hibriten High School

Job Titles Held:

  • Waitress
  • Customer Service Representative
  • Bartender/Waitress

Degrees

  • Some College (No Degree)
  • High School Diploma

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