, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Focused Waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Offering eleven years background providing high-quality service to customers. Background in security and safety, including verifying identity and age.
Skills
High-volume dining
Point of Sale (POS) system operations
Menu memorization
Special dietary requirements
Food safety understanding
Dining customer service
Check payment processing
Sales Techniques
Effective customer upselling
Food inspection
Experience
06/2019 to CurrentWaitressMarriott International | Palmdale, CA,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Increased sales of high margin menu items through effective upselling.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
08/2017 to 03/2019Customer Service RepresentativeRadiant Logistics, Inc. | Bellevue, WA,
Answered phone calls concerning debit or credit card concerns.
Assisted customer with possible fraud charges and disputes.
Verified caller as the cardholder by Fiserv regulations.
Upheld privacy and security requirements established by Fiserv regulatory agencies.
Reviewed account and service histories to identify trends and issues.
Escalated customer concerns issues to supervisors or Bank Representatives.
Documented conversations with customers to track requests, problems and solutions.
Set up and activated cardholder accounts to maintain QA satisfaction levels.
Evaluated customer account information to assess current issues and determine potential solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Delivered service and support to each customer, paving way for future business opportunities.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
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