Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Detail-oriented Certified Nursing Assistant with a Georgia certification. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Skills
Communication skills
Hospitality service expertise
Organization skills
Delegation skills
Teamwork
Hardworking
Willing to learn
Respectful
Responsible
Can handle stress well
Selfless
Compassionate
Empathetic
Work History
04/2019 to CurrentWaitressAgia | Carpinteria, CA,
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Prepared beverages and filled food orders for customers.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Checked identification to enforce age regulations for alcoholic beverages.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
08/2018 to 01/2019Day Care Provider Kinross Gold | Round Mountain, NV,
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Maintained excellent attendance record, consistently arriving to work on time.
Did activities that helped kids learn and develop useful skills such as sharing, teamwork, communicating, and friendship (puzzles, reading, blocks, etc.)
01/2015 to 07/2017Concession Stand WorkerCompass Group Usa Inc | Hayward, CA,
Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Verified prepared food met all standards for quality and quantity before serving to customers.
Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Greeted customers promptly and took orders to keep flow of traffic moving.
Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
Maintained high standards of customer service in high-volume, fast-paced operations.
Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Demonstrated integrity and honesty while interacting with guests, team members and managers by actively listening and responding appropriately.
Communicated openly with management team during each shift to promote smooth workflows.
Loaded perishable items into climate-controlled coolers to prevent food spoilage.
Assembled food orders while maintaining appropriate portion control.
Cooked and packaged large batches of food prepared to order or kept hot until needed.
Used cash register to tender change and process cash and credit card payments.
Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
Prepped food items for later use to save staff time during busy hours.
Developed loyal clientele through friendly interactions, positive attitude and prompt assistance.
Education
Expected in | BiologyKennesaw State University, Kennesaw, GAGPA:
Member of Alpha Xi Delta
Dean's List for three semesters in a row
Elected to COB Director, Admin Director, Merit Chair, and Recruitment Events Director for Alpha Xi Delta
Minored in Psychology
Member of KSU Miracle which raises money for Children's Healthcare of Atlanta
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