Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Detail-oriented Certified Nursing Assistant with a Georgia certification. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

Skills
  • Communication skills
  • Hospitality service expertise
  • Organization skills
  • Delegation skills
  • Teamwork
  • Hardworking
  • Willing to learn
  • Respectful
  • Responsible
  • Can handle stress well
  • Selfless
  • Compassionate
  • Empathetic
Work History
04/2019 to Current Waitress Agia | Carpinteria, CA,
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Prepared beverages and filled food orders for customers.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
08/2018 to 01/2019 Day Care Provider Kinross Gold | Round Mountain, NV,
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Did activities that helped kids learn and develop useful skills such as sharing, teamwork, communicating, and friendship (puzzles, reading, blocks, etc.)
01/2015 to 07/2017 Concession Stand Worker Compass Group Usa Inc | Hayward, CA,
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register.
  • Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
  • Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers by actively listening and responding appropriately.
  • Communicated openly with management team during each shift to promote smooth workflows.
  • Loaded perishable items into climate-controlled coolers to prevent food spoilage.
  • Assembled food orders while maintaining appropriate portion control.
  • Cooked and packaged large batches of food prepared to order or kept hot until needed.
  • Used cash register to tender change and process cash and credit card payments.
  • Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
  • Prepped food items for later use to save staff time during busy hours.
  • Developed loyal clientele through friendly interactions, positive attitude and prompt assistance.
Education
Expected in | Biology Kennesaw State University, Kennesaw, GA GPA:
  • Member of Alpha Xi Delta
  • Dean's List for three semesters in a row
  • Elected to COB Director, Admin Director, Merit Chair, and Recruitment Events Director for Alpha Xi Delta
  • Minored in Psychology
  • Member of KSU Miracle which raises money for Children's Healthcare of Atlanta

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Resume Overview

School Attended

  • Kennesaw State University

Job Titles Held:

  • Waitress
  • Day Care Provider
  • Concession Stand Worker

Degrees

  • Some College (No Degree)

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