Waitress resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Skills
Price memorization
Seating assignment preparation
Regulatory compliance
Menu memorization
High-volume dining
Point of Sale (POS) system operations
Menu knowledge
Dining customer service
Check payment processing
Liquor, wine and food service
Effective customer upselling
Credit card payment processing
Quality assurance controls
Courteous demeanor
Sales expertise
System implementation
Business development understanding
Microsoft Office expertise
Clerical support
Stockroom procedures
Schedule mastery
Retail sales customer service
Inbound and Outbound Jessicang
High-energy attitude
In-store support
Customer relations
Product organization
Problem-solving abilities
Store maintenance
Experience
Waitress, 2021 - Current Agia – Carpinteria, CA,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Stocked server areas with supplies before, during and after shifts.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Greeted newly seated guests quickly and efficiently.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Reviewed identification for patrons before serving alcoholic drinks.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Processed customers' payments and provided receipts.
Provided items requested by customers, including sauces and drink refills.
Entered customer food orders into computer system.
Waitress, 2016 - 2020 Agia – Scottsdale, AZ,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Stocked server areas with supplies before, during and after shifts.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Minimized customer wait times by taking and filling large volume of orders each day.
Monitored customer movements and quickly cleared empty tables for future customers.
Greeted newly seated guests quickly and efficiently.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Reviewed identification for patrons before serving alcoholic drinks.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Processed customers' payments and provided receipts.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Provided items requested by customers, including sauces and drink refills.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Entered customer food orders into computer system.
Barista, Golf Shop, Pool Girl, 2013 - 2016 Little America Hotel And Golf Shop – City, STATE,
Monitored behaviors for safety violations and took steps to prevent further violations.
Kept equipment in good working order with frequent inspections and minor repairs.
Described menu items to customers and suggested products based on stated preferences.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Maintained highest standards of conduct and service to support company reputation.
Greeted guests with pleasant smile and superior customer service.
Developed knowledge of teas, including growing practices and flavor profiles.
Educated customers on beverage menu items and provided samples of daily brews.
Addressed and resolved customer concerns to maintain brand loyalty.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Patrolled to identify anyone needing assistance and offered immediate care.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Stayed up to date on store promotions, payment policies and security practices.
Educated customers on product and service offerings.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Recommended merchandise to customers based on needs and preferences.
Escorted customers to products and pointed out complementary items to boost store sales.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Recommended optimal merchandise based on customer needs and desires.
Education and Training
High School Diploma: , Expected in 05/2020 - Cheyenne East High - Cheyenne, WY, GPA:
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