Waitress resume example

Engaged in small talk with all my customers about the area and always check in the make sure they were good on their drinks. Always remember my customers names and drink orders so as soon as they sit down their drink was in front of them for customer recognition and to help make sure your customers felt a reason to return. Always check patrons' ID to ensure minimum age requirements for consumption of alcohol. Advertise new drinks and recommend drink options to guests to increase guest satisfaction. Since this was a cash only bar I always got payment upfront why also being able to multitask and serve others as I moved down the bar. I am very skilled at multitasking with remembering drinks and amount needed as they ordered why holding conversation and keeping up on cleaning and removing empty glasses and bottles.

• Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
• I would stay hours after closing to deep clean entire restaurant and remove oil build up.
• Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
• Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
• Updated repeat customers on menu changes and updates to maintain quality service relationships.
• Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
• Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
• Prepared salads and appetizers to back up kitchen staff.
• Served 6 tables at once while supervising new staff and servers.
• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
• Answered phones politely and promptly, accurately recording and confirming reservations.
• Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
• First person to ever be trained to cook grill, make sushi, and waitress if the owners needed to step out so I could handle entire restaurant alone.
• Very skilled in high stress situations and multitasking.

• Produced and balanced daily and weekly sales reports to assess and coordinate staff.
• Lowered liquor costs by leading training on precision pouring and waste reduction to team of 7 bartenders.
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Upsold customers from shelf to premium brands and high-margin signature recipes, driving average sales increase.
• Created list of signature items to increase overall revenue.
• Designed and implemented new cocktails to drive customer interest and sales numbers.
• Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
• Reduced inventory losses by creating new drink menu items to move older products.
• Filled ice bins both throughout shift and cleaned them two times weekly.
• Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
• Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
• Promoted customer safety by maintaining current list of available ride services for inebriated customers.