Oriented Cashier motivated to exceed expectations and deliver exceptional service. Resourceful professional with history of increasing sales and decreasing shrinkage. Regularly exceeds sales and productivity objectives.
Focused Waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Offering 2 -year background providing high-quality service to customers.
Skills
Task prioritization
Diabetes management
Credit and cash transactions
Customer assistance
Product recommendations
Payment processing
ID verification
Menu memorization
Service prioritization
Liquor, wine and food service
Calm and level-headed under duress
Preparing meals
Patient relations
Quick problem solver
Flexible
Active listening
Experience
04/2019 to 03/2020
WaitressHyatt Hotels Corp. – Portland, OR,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
03/2018 to 03/2019
WAITRESSHyatt Hotels Corp. – Encinitas, CA,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Increased sales of high margin menu items through effective upselling.
06/2016 to 09/2016
CashierHealthcare Services Group – Greeley, CO,
Helped customers find specific products, answered questions and offered product advice.
Assisted with purchases, locating items and signing up for rewards programs.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Scanned customer purchases, supporting transactions to streamline sales process.
Promoted specific item options to drive sales and achieve add-on purchases.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Inspected items for damage and obtained replacements for customers.
Properly verified customer identification for alcohol or tobacco purchases.
Operated cash register, collected payments and provided accurate change.
Trained new team members in cash register operation, stock procedures and customer service.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Learned roles of other departments to provide coverage and keep store operational.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Welcomed customers, offering assistance to help find necessary store items.
Resolved issues with cash registers, card scanners and printers.
Monitored sales events, added new merchandise and rang up purchases.
Education and Training
Expected in 05/2014
High School Diploma: Emilio R Delgado - Corozal, GPA:
Expected in 06/2021
Bachelor of Science: Nursing Universidad Interamericana De Puerto Rico - Bayamón, GPA:
Magna cum laude graduate
3.53 GPA
Expected in 06/2018
Technical Certificate: Cosmetology Universidad Interamericana De Puerto Rico - Bayamón, GPA:
4.00 GPA
Activities and Honors
Member of Student Nursing Association from 2018 to 2021.
Certifications
Photo Journalist seminar.
Eyelash Extension Seminar.
Intervention ans Management of Non-Violent Crisis Protective Tecniques.
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