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Experienced Server offering 25 years and solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic. Customer-oriented 25 with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Proudly licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Proactive waitress with 25 years of experience working in Mexican, American ,Italian, Banquetes restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service. Focused and reliable lead waitress bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work. Motivated waitress with 25 years experience successfully serving customers in busy, restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision.
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- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Managed food resources, memorized orders and coordinated service in 20-table restaurant.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset 6 tables per shift, working efficiently to keep dining room and work areas clean.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer at beginning and end of shift.
- Educated customers on promotions to enhance sales.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reviewed weekly sales circulars and monitored price changes.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked prices for customers and processed items sold by scanning barcodes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Secundaria Francisco Zarco - Mexico, ,
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Resume Overview
School Attended
- Secundaria Francisco Zarco
Job Titles Held:
- Waitress
- Head Waitress
- Cashier/Production Worker
Degrees
- High School Diploma
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